HERE IS JUST ANOTHER REASON WHY I WILL NEVER DO FREE RETURNS

[luxgoods]

I recently shipped a shirt to a seller.  I carefully packed the shirt first in a clear plastic shirt bag and then in a 12X15 Ebay poly Mailer.  The buyer opened a case saying the shirt was too small.  The shirt arriveD back smashed in the original envelope which was cut to a quarter of the original size.  I was amazed that people can treat a return like this.  The buyer had me send the shirt to his law firm.  If this is a reflection of how he treat his clients I can't believe he is too successful

I sent him a very polite e mail asking him on behalf of all ebay sellers to consider returning any items in the condition that it was received.  I have not heard back nor do expect to.  And Ebay wants me to pay for this? Never going to happen

[sjdupuy52]

I've been selling for a few years now.  Luckily, most customers are honest.  I had a customer who ordered a very expensive tote bag.  I sent in a big box with plenty of room since the tote was really wide, made of vinyl, and did not want creases.  The tote was brand new.  Customer returned the $45 tote in a box that was 2 inches wide.  She had folded the tote so many times that there were lots of creases.  She asked for a refund and I refused since she did not return in the original box and had ruined the tote.  Sent pictures to Ebay.  They made me spend time sending receipts and lots of pictures.  They did not care.  They only care about the BUYERS.  I also keep getting email from Ebay for me to reduce my prices.  I'm getting bare minumim now.  Recently, I was sent an email from Ebay saying that if I get complaints about "not as described" that I will be charged an additional 4%.  That's unfair along with the "not as described".   I'm very honest.  Seems buyers have learned that this is the way to get items FREE.  I can't refund then pay for it to be mailed back.  Mailing back costs even more so I just refund and let them keep the item.  Now I'm getting customers who email once then just leave negative feedback.  They don't even respond to my email for refund.  Useless to call Ebay for anything.

[ceeceekittygirl]

Hi,

This is exactly what I've been saying. Ebay is a monster out to tear our throats out. They have put us in an impossible position. We can't break even and our inventory is the only reason most of us are still here. Time to quit. I have been getting best offers, then when I accept - no payment is received. I have to pay to relist again and this is happening like 25% of the time now - very rare in the past, now people are playing games with our merchandise and ebay dose nothing (they get an extra .30 per listing! They are charging a fee on sales tax with their new payment system, charging us an extra fee for "item not as described cases" and not promoting our listings unless we have at least 350-400 listings. Nothing sells unless you have upward of 400 listings per ebays system, forcing small sellers to buy a store at $28 a month - for me that is about 20%/25% of my profit! We should all pull out at the same time - make them stop their assault. They have said this is the way of the future....business model changes taking place until they get it all. No more "no returns" listings is next by the spring and that will be the end of it for most of us and the scamers/vultures are out taking us down with ebay's help. And the gamers trying to see how low you will go on an item by making multiple offers and when you accept, NOT PAYING! In the last 6 years ebay has eroded everything that made me want to sell on line and taken all the joy out of this job. It is a hobby no matter how much I sell because it all ends in a loss after expenses!!!

[axiombody]

I guess you should send him a return envelope.   I don't think a person is going to open a sealed bag carefully so in case they have to return the item the bag is usable.  If I was a buyer I would do the same thing, I'm not going to pay for a new envelope.  Suck it up and move on guy.

[axiombody]

I am not sure if you have the same thing but for about 6 months sellers are given leeway to refund at their discretion.  I offer free returns so I pay return shipping but only refund original shipping if it wasn't as described.  Also I can refund any amount I wish if was returned damaged or with the tags missing. But yeah screw Ebay!

[sgtleftysauctions]

Sorry I am just now seeing this and yes, thank you I am doing very well now! 🙂

[kh-stanley1]

Hi everyone,

Due to the length of time that has passed since this thread began, we have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread here.

Thanks.