Global shipping program with item not as described!

[mohannasaad_0]

Hi everyone, 

I'm looking for your kind advise here.. 

Three weeks back, I bought a shoe from the US that was shipped to Qatar throught GSP, I paid 69 USD for the shoe & 32 USD for the GSP shipping. 

Unfortunatelly, the item I received wasn't the same color I ordered.. so I started a return case & the seller accepted the return and provided a domestic shipping label that's is cannot be used to ship overseas. So I contacted the seller & they said the I have to pay for the shipping in order to get the refund.

Immediately I checked the shipping rates here and the cheapest option would cost me 72 USD which is about 70% of the total refund value! 

Is this normal? should I pay for the shipping in order to get a refund? I mean they're asking me to pay 70% of the refund for a mistake that they committed! 

Thanks in advance.

[jasperscouture]

GO TO PAYPAL and open a case. And please leave the follow up information because I am curious what will happen. If you received the wrong item and you can prove it, PAYPAL will take care of you.

[missjen831]

@mohannasaad_0 DO NOT file with PayPal. That was very bad advice! PayPal requires you to pay for return shipping! Stick with the ebay case. The seller needs to send you the return shipping money upfront . If he doesn't, you need to get eBay involves. You will have to contact customer service directly and explain that it's a GSP sale and that the seller issued a domestic label that you cannot use. And tell them he won't pay for return shipping. 

[diazlpbiz · Accepted solution]

Let eBay know by escalating the case since the seller didn't provide with any means for you to return the item back internationally.

If proven that indeed the item is not as described, eBay will place the case on hold for 5 days for the seller to facilitate the return by either sending you some funds through PayPal for you to use in purchasing a return label from your local carrier to be delivered to the seller's destination country.

If the seller failed to do this in 5 days, the case will then be decided in your favor with a full refund and they won't require you anymore to ship the item back.

[mohannasaad_0]

Thanks for your reply. 

I went with the eBay option and they have just stepped in, they're totally in my side.. 

My only problem was reaching them, I found a way to email them but they asked me to call their customer care hotline.. & that worked! 

[mohannasaad_0]

Thanks for your reply, it was really helpful.

I contacted eBay customer care & they've just stepped in.

I'm thankful for the info.

[mohannasaad_0]

Thank you for your reply. 

I just have one addition.. which is, eBay would give the supplier 4 days in order to send the shipping label or provide funds to the buyer, they cannot step in before the 4th day.. 

one more thing, if the supplier provided the shipping label.. you cannot ask eBay to step in, the option is not gonna be there. you'll have to contact the customer care hotline in order to ask them to step in. 

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I'm really thankful for the info.

[tarpedge]

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@mohannasaad_0 wrote:

I checked the shipping rates here and the cheapest option would cost me 72 USD which is about 70% of the total refund value!

Is this normal? should I pay for the shipping in order to get a refund?

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No, and be sure the seller deposits enough money in your PayPal account (they won't) to cover online-viewable return tracking back to the seller's door, not tracking that only proves the shoe left your country and disappeared.

[cellguy215]

The moral of the story is NEVER EVER EVER use the global shipping program. 

[pjcdn2005]

The return process would have been the same if the gsp wasn’t used. International returns can be  complicated and ebays system should handle them better than they do.

[kh-ornesh]

Hello Everyone,

Due to the age of the thread, it has been closed to further replies.  Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thanks for understanding!