Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Ebay reversed a closed return!!!!!!!!!!!!

Buyer opened return in early FEB. Buyer never sent the item back by the 2-11-20 as per the case. I closed the case on the 2-12-20. On 2-17-20 I received back a box with my business name on it and a return service label. The box was stuffed with paper...

Shipping Charges incorrect in Ebay for Shopify Products

Hello. I have a Shopify website and I just added the Ebay app. I noticed that on my smallest products that normally mail USPS for $3-$4 are priced at $7.50 in Ebay. These are mailed in an envelope in lieu of a box but I don’t see where I can select t...

Expected delivery/handling times changed

I buy from this seller often and always wait patiently as they have a 10 day handling time. I am aware of this when purchasing. I purchased 2 auctions, 2/3 (paid 2/3) and 2/4 (paid 2/5). Both had the same estimated delivery when I bid, I am almost po...

Resolved! Wrong return address

So a very contentious dispute was ruled in my favor. When I printed the return label, I noticed the address on it was going to a different state from where the item came from. I contact the seller and the seller responds that the address is over 4 ye...

Returns approved by Ebay even if listing states otherwise

I've never had returns until this past year with this "new" policy. My listings clearly state, " Free returns are for items that are NOT described correctly in the listing. CHECK THE MEASUREMENTS!!" I also have it stated that the buyer is responsible...

Shipping Service Cannot Be Revised If Item Has Bid or Active Best Offer...ish?

While attempting to add an additional international shipping service to my listing I got the following message: "International shipping - ShippingService cannot be revised if the item has bid or active Best Offers or is ending in 12 hours." The forme...

Sales tax collection and refunding it when an item is returned

Since eBay collects and remits the sales tax on buyers purchases...just how do they refund that sales tax when a buyer returns an item. eBay collects that tax off the sale right away and does whatever they do with it; hopefully, they send it to the s...

seller refunded me as a seller instead of refunding me as a buyer ..what do I need to do to fix this

Hi I bought an item sold as "new" but was defective (smh) Seller gave a lot of excuses along the way... I opened a return ... sent several messages (still getting more excuses from seller. Agreed on a $17 refund... BUTthis "TRICKY' seller refunded me...

Buyers error - why should I refund postage as well as cost of goods?

I recently had a buyer return a £10 item.Ebay automatically agreed to the return.The buyer was very good and admitted their error in buying in the first place.What really peed me off though was having to refund their postage and thereby losing £3.50 ...

Seller shipping replacement from another seller without me filing a dispute

I had an issue with a recent purchase where one part of an item was not sent even though it was advertised in the listing. Rather than immediately filing a return, I reached to the seller about the issue first by message and was told that the missing...

Confusing Return Request open/closed/messaged request

This morning a buyer opened a Return Request (doesn't fit) and it was automatically approved A couple of minutes later the buyer closed the Return Request Five minutes after that, the buyer messaged me (on eBay) saying that she cannot use the eBay Re...

The seller robbed me and EBay is NOT helping!!

I bought and ítem in November. Even today i haven’t recived any answer from the seller for the product or the money back. I want to take actions with eBay and they send me to the same page over and over without any solution at all. This is disrespect...

shipping charges doubled

If you sell something on ebay and ship it other than the suggested ebay way, they will charge you anyway even if you don't print a shipping label. Terrible SCAM!!!

How to view variations from the order my buyer contacted me about?

I had a customer return an item because they no longer needed it. I clicked on order details from the bottom of the conversation and it is not showing what variation they purchased. I just wanted to confirm what they sent me back was what they bought...

2 Things I love about EBAY--Global Shipping & Shipping Label Discounts

We find a lot of things to complain about, don't we? But, today when I shipped an item via Global Shipping & I have another for tomorrow, I thought "what a deal". I pay to get my item to Kentucky and they do the rest. Saves me time, $$ and stress. An...