Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

In Shock at USPS Shipping Rates! Trying to Sell Lemax & D56 XMas Buildings - seems impossible!

I have traditionally mostly sold books and DVDs on ebay. With Media Mail, shipping costs are minimal. Now I have several hundred Lemax and D56 Christmas Village buildings on hand (lucky me! I inherited them). I'd like to sell them but am in shock at ...

International mail. Can’t make it to the post office. Signature required

I ordered a lipstick from the UK to be shipped to the US. I got a pink slip in the mail box that said my item couldn’t be delivered because an authorized recipient was not available. I live in an apartment and the carrier did not attempt to come to m...

USPS Retail Price different at Post Office

My most recent sale had the buyer selecting USPS Retail Ground. I wasn't aware that eBay removed that option on the sellers end leaving only Priority Mail. I called eBay seller support and they said I can take the package to the Post Office and pay w...

What protection do sellers have?

I won a new phone in a giveaway. I listed it as new, never used...but clearly stated in the listing that I opened the box to take photos and check the contents.My listing states I do not accept returns.I have been with ebay since 2004 and have 100% p...

Wrong Shipping Name

Hello everyone,I have ordered something a day ago and put a wrong shipping name, an alias to be more exact. I'm afraid I wont be able to pick it up at the post office if my ID name isn't on the package. I have already messaged the seller and I've onl...

Your case is on hold

Hello, I got this message from ebay because Im in the process of trying to return a monitor because it has A stuck/dead pixel and it came with no display port which he said everything would be included and fully functional. eBay Customer Support has ...

Does One Day Shipping Apply To Saturday?

I sold an item yesterday at 7:57pm PST on Friday, with one day shipping. Am I required to ship this today (Saturday) or no later than Monday?

Ebay won't let me refund and now they want me to pay shipping for a missing item.

Buyer said their item was missing from the package when they opened it and now they want a refund. When I tried to refund Ebay said that my transaction couldn't go through and I needed to go to Paypal to issue the refund. But when I went to Paypal. I...

International Shipping

I ordered something from someone based in New Zealand. As soon as I ordered it, says I'll get my product in two days. It's past two days now and my package is still not here. Since it's overseas, I have to wait like a month or so right?

Are long handling times just asking for trouble?

Here’s my situation as a seller - this isn’t my only gig. I also have a full time job, working 10-12 hour days Tuesday-Friday. It takes priority and leaves literally no time for me to deal with packing and taking trips to the post office during that ...

Resolved! Take a look and advise please

As a seller, I keep an eye on tracking and then leave FB once delivered. I have a tracking that says this:In the eyes of eBay, is this considered delivered? Can the buyer say item not received? Will the item be returned to me if it isn't picked up af...

Global Shipping Program

There still isn't nearly enough discussion on how ABSOLUTELY HORRIBLE the Global Shipping Program is from a buyer's point of view. Shame on you Ebay, for letting your paying customers be ripped off by the GSP. It absolutely sucks! It is a guarantee f...

Found a serious bug with FedEx & ebay API. Reported it to BBB, FTC and about to file a lawsuit

ISSUE 1:I sold a $4,000.00 espresso machine ($15k new) on eBay. Took a low bid offer of $1,100. I used the eBay FedEx label generator tool. Spent $60+ on packing materials, even worked with a local FedEx employee to finish packing and taping up the b...

how to refund shipping fee when seller cancel my order

First I paid the good price and shipping fee through PayPal, after that seller cancelled my order and refund the good price, however how can I get refund for the paid shipping fee? The goods are not even shipped. I feel frustrated and cannot find the...

Return Fees

Goos day I am.having an issue selling sent me a defective item and is now claiming they won't pay for fees because package was shipped through third party I would have to pay for return fees what do I do?