Global Shipping Program onhold my package

[rogery88]

I have bought on eBay a month ago. and seller shipped via GSP.

and then the package is hold at the Chicago port for 1 month.

after I contact seller multiple times, and GSP multiple times,

I called the SF Express, which is the 3rd party carrier for GSP that actually deliver this package.

they said eBay requested to on-hold this package.

that's why it stays Chicago port for 1 month without notice.

what a joke!

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Global tracking #UPAABxxxxxxxxxxx

May 11, 2020 4:21am In transit - Exception - On hold at sort facility Chicago

...

...

Apr 8, 2020 3:15pm  Tracking number provided

[toysaver]

What did you buy?  Could be something in the package that is prohibited from import into the USA.  

[lamber9347]

This isn't the seller's fault so contacting them several times, as per your statement, is pointless. You are doing the correct thing by contacting eBay as they, and the third party carrier you mention, are the ones to blame. Perhaps the item you purchased has a hold due to not approved for Intl shipping? Your best bet is to continue to contact eBay/GSP and follow up with them. If they refuse to follow through on shipping then they should be able to cancel the order. Might be your only alternative. Best of luck to you....

[rogery88]

I'm not trying to import, I'm sending the package out,

and it's on hold for customer clearance for "EXPORT", not sending out yet.

SF Express said eBay requested to on hold this package,

eBay said I need to check with SF Express to release the package.

totally ridiculous.

[rogery88]

actually I'm the buyer, and I wait for this package for a birthday gift.

the seller said the same thing to contact eBay/GSP for this issue.

as you may know from the profile picture, I'm a coin collector.

so it's the Morgan Silver dollar. I have never got any problem by shipping this before.

I called SF Express more than 10 times. and then keep saying they follow eBay request to on hold this package,

that's why this package stayed in Chicago port for 1 month, not out of the gate yet.

and eBay said I need to contact SF Express to release this package.

that has been back-n-forth like an endless loop...

[rogery88 · Accepted solution]

Got eBay responded quickly and refund me in 1 day.

I think this is the only way NOT to use GSP or SF Express forever!