First time getting Return Request

[p1nky]

Hello,

For the first time, I've receiving a return request from a buyer who received a broken shipment of figurines, despite my best effort to bubble wrap the heck out of them.  I've asked for a picture of the complete mess, especially the shipping box.  Shipment was UPS from California to Hawaii.

Question...do I also refund the shipping, if I don't want the figurines back (not sure if all is broken)?  Is it reasonable to refund the item price?  Thank you.

[tdumonde2014]

You would provide a full refund, including shipping,  if you don't want the figurines back.

[mtgraves7984]

It's reasonable to refund the item price plus the shipping cost paid. It's actually mandatory. Sorry.

If you don't want the figurines back, you can save return  shipping costs. Yippee.

[nobody*s_perfect]

If the buyer files a claim for "not as described" then you will have to refund their payment in full.  And if you want the items back, you pay for the return shipping.