Filing UPS claim for item shipped through ebay

[emptycloset]

I'm a seller. Somthing I shipped with a mile of bubblewrap got bashed in by UPS and broken; I now want to file a claim.

I went to the UPS site and submitted a claim. (https://www.ups.com/us/en/support/file-a-claim.page). My UPS account and my ebay account both use the same email.

I agreed and ticked the box where it asks if both the item and box were available for inspection.

Yet when I submitted the claim, I received the message "We cannot submit your claim at this time. Please make sure your information is accurate. Otherwise, contact your Channel Partner. [UPS:E040]"

I have attempted on two other occasions to submit a claim with UPS, and the same thing happened so I eventually gave up.

This is getting too expensive. I'm not giving up this time.

I googled the UPS error message to see what I could find out. All it suggested was that my ebay email and my UPS needed to be the same, or I would get an error. It IS the same, yet I still receive the error.

Any suggestions? Thank you.

[rfmtm]

Filing a UPS claim is different if you shipped through ebay and did not use your own account.  One more reason not to use ebay UPS, but your own account or a free PirateShip account.

If your parcel is lost or missing:

Download and and fill out the Loss Claim Form (see link at bottom).
Email the completed Loss Claim Form to claiminformation@ups.com with the subject line "Customized eBay Claims Support".

Once you submit your claim, an investigation will be conducted by UPS to try to locate the package. If the investigation is unsuccessful, you'll receive notification with next steps to file for payment.

If your parcel is damaged:

Download and fill out the Damage Claim Form (see link at bottom).
Email the completed Damage Claim Form to ebayclaiminformation@ups.com with the subject line "Customized eBay Claims Support".

Once you submit your claim, a damage inspection will be conducted by UPS. If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment.

For all damage claims, the damaged item, packaging, and all contents must be retained until the claim is resolved.

https://www.ebay.com/help/selling/shipcover/shipping-insurance?id=4643&st=12&pos=2&query=Shipping%20...

[esmie_da_one]

Where do we get the form? I've looked everywhere!

[brjunco]

UPS we cannot submit your claim at this time. Please make sure your information is accurate. Otherwise contact your channel partner (UPS:E040 (UPS:E022)

SOLUTION: Filing a UPS Damage/Lost CLAIM * (Item shipped through ebay)

MUST Click on e-comerce & add (your) ebay email address in provided space.

THE UPS CLAIM WENT THROUGH * It's a MIRACLE

Hope this HELPS Everyone.............................................(I'm NOW shipping Large/Heavy Items with FedEx ONLY)

[darth-vintage]

Where is this e-commerce button? Is this found on ups.com? I can't find it

[racelabperformance]

no longer works, immediately gives same error

[wastingtime101]

@racelabperformance @darth-vintage 

To file a UPS claim for a label purchased through eBay, follow the instructions on the help page here:

https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643#section3

This is a handy step-by-step tutorial with images for both lost and damaged claims:

https://ir.ebaystatic.com/pictures/sc/pdf/UPS_Claims_Process_for_eBay_Sellers_2022.pdf

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.