Filing A claim with USPS

[micge_9492]

I had an item purchased for less the $20.  It met the eBAY Standard Envelope requirements.  When the product arrived to my purchaser it was damaged.  How do I file a claim?  Do I file through eBAy or USPS?  I tried to file with USPS, but it said tracking number is invalid.  When I click on the tracking number on eBAY it shows it was tracked.

Help!

[1786davycrockett]

@micge_9492 

Here ya go -- 

CLAIM PROCEDURE

1. You will electronically file claims with PIP via the link provided through the www.ebay.com website within 90 days of the date the shipping label is created.
2. Claims for LOST shipments may not be submitted earlier than 30 days after the shipping label is created.
3. All damaged property for which payment (not repair costs) or replacement has been requested or made must on request be returned to PIP.
4. An approved claim will be paid to your PayPal account within 7 business days of PIP’s receipt of all required claim documentation and requested damaged goods.
5. Upon payment or replacement for loss or damage, your rights to recover from the Carrier are transferred to PIP. You will assist us in every reasonable manner to secure recovery.
6. If you have questions concerning a pending claim, please contact PIP at 800-325-7390 or claims@pipinsure.com.

[micge_9492]

Thank you for the information.  I am an idiot and cant find the PIP on thru the eBAY website.

[pjcdn2005]

There is a link to file a claim on the following page.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=...

[12345jamesstamps]

USPS will not cover the damage...but I assume eBay should and must because eBay states these eBay envelopes are OK to use.

USPS covers something lost...not damage.