Feeling FORCED to offer a "return policy".

[toyz-n-partz]

I have had listings in the past stating "as-is" or "no returns".  I kept getting what I felt was threatening emails and notices from eBay stating they do not offer "no-returns" and I needed to update my listings or they would be taken down. Yet when I am looking for something, I am seeing all sorts of "no-returns" by other sellers. Of course, everything is covered by eBay's return policy if not describe correctly, but the listing is still up and the seller is still selling. Am I missing something here? Can we still have listings with a "no-return" policy?

[lex-talon]

It seems some sellers feel they can just make up their own return policy. If a buyer opens a INAD case, a no returns or as-is policy is thrown out the window and the buyer gets to return an item and receive a refund. 

Just because other sellers are doing it doesn't mean you have to as well.

[wastingtime101]

---

@toyz-n-partz wrote:

Can we still have listings with a "no-return" policy?

---

Yes - that hasn't changed.

https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests/setting-rules-re...

Offering returns generally increases sales (in my experience). Also remember that a no returns policy does not matter if a buyer files a return request saying the item was not as described. Whether they're telling the truth or not you will have to accept the return or refund without requiring a return.

[electrola_man]

---

@toyz-n-partz wrote:

I have had listings in the past stating "as-is" or "no returns".  I kept getting what I felt was threatening emails and notices from eBay stating they do not offer "no-returns" and I needed to update my listings or they would be taken down. Yet when I am looking for something, I am seeing all sorts of "no-returns" by other sellers. Of course, everything is covered by eBay's return policy if not describe correctly, but the listing is still up and the seller is still selling. Am I missing something here? Can we still have listings with a "no-return" policy?

---

I sell used items and have had a "no returns" policy for years.  Yes, every once in awhile someone will make a false claim to return something at my expense, but it has been very few times.  What works for one business model does not necessarily work for all. For me, "no returns" makes sense.  It all depends upon what you sell and who your primary buyers are.

[7606dennis]

While you are certainly free to have a NO RETURNS policy, which I usually recommend, you should be aware that eBay's MBG trumps any policy you have in cases of Not As Described returns.  If it did not, the buyer would be left with having to resort to filing fraud charges against sellers whose items were not as described when they arrived.  It would be a matter of false advertising.  The use of a disclaimer wouldn't hold up in court, I'm afraid.

Of course, a NO RETURNS policy is good to have in the case of buyer's remorse returns.  It gives the seller the chance to refuse a return or a chance to decide individual return cases based on the actual circumstances involved.  

[orangehound]

A few clarifications ...

I kept getting what I felt was threatening emails and notices from eBay stating they do not offer "no-returns" and I needed to update my listings or they would be taken down.

I think you are misreading those emails.   You can still have a listing with "no returns".   Here is the policy:  [CLICK]

I have had listings in the past stating "as-is" or "no returns".

Most sellers interpret "as-is" to mean "all sales final, no returns, no refunds".  eBay does not have this option.   You can have "no returns", but a buyer can still be entitled to a refund.

Of course, everything is covered by eBay's return policy if not describe correctly

Under the current implementation of the Money Back Guarantee, the "not described properly" is based exclusively on the return reason selected by the buyer, and no other information is considered which might invalidate a MBG claim ... including photographs, or admissions that a buyer might make in messages.

[mudshark61369]

@toyz-n-partz,

As a top rated plus seller, if you want to keep that rating you should offer a return policy.  However, If you want to list something that is truly not working, for parts only, list it that way and ignore the messages.  Listing too many of those items at once could cost you the TR+ rating.  

[1tuna]

..............general reply................

ebay gives us many choices,it is up to each seller to choose the one that works best,keep in mind that those sellers who follow ebays recomendations will be rewarded

sellers who offer 1 day handling  are rewarded with sales,those who offer 15 days handling get less sales

offering free returns is what ebay wants,go with the flow.

bottom line  is some ideas work better than others,are you trying to please ebay,the buyer or yourself.Doing things the ebay way works out better in the long run ,ebay lights burn bright for me