Shipping

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change shipping address

A customer asked me to ship to a different address after they ordered and paid. Can I do that and if so how?

Can't return an item because I never recieved it

Hi everyone I am having an issue right now, I bought an oculus rift on eBay almost 2 weeks ago, and after a week of the initial purchase and multiple message sent to the seller I had recieved no replies or proof of shipment. It seemed to me that the ...

How Long to Wait On International Return?

UK buyer opened an INAD (damaged item) return case on 3/11 which I accepted. After we realized I could not print a return label, he agreed to repackage item and let me know the shipping cost (so I could immediately reimburse him) and ship it back “in...

Mailman delivered a package with the contents stolen, as the Seller what do I do?

HiA little advice please!I sent a package to a Buyer and yesterday they said that the contents had been stolen from it.She sent me pictures of the package ripped open.Firstly I cant beleive that the mailman even delivered it like that. It has clearly...

Way over charged for a return shipping from seller

I bought a pair of sneakers from shoebuy last week. They were too small so I naturally did a return transaction.Right before printing shoebuy's return shipping label - it says "Postage costs MAY cost up to $18.00"Which leads one to think...postage co...

question about the tracking system

Dear Community, I'm a new seller and I want to ask you how tracking the shipment works, because it happens to me that the shipment is already delivered but ebay doesn't know this, probably can't read all the postal codes from other countries and all ...

eBay rate tables and (versus) USPS delivery zones

I want to define shipping policies that let me quote Expedited shipping rates that reflect USPS's Priority Regional rates. I think I've established that eBay makes this as hard as possible. I must define separate rate tables for Priority Regional A a...

I cannot generate labels for item numbers- 362949467556 and 362887597384.

I cannot generate labels for item numbers- 362949467556 and 362887597384. One is a Mercury Outboard motor cover and the other is a vintage airguide tach guage. Would you please generate these labels and e-mail them to me at geiwitza @yahoo.com. I nee...

Seller that don't accept returns.

has anyone had to actually keep an item that a seller won't take back? I recently bought an item and have no recourse to even exchange it or get anything akin to store credit, Ebay won't even hear about it, that's just disingenuous, I'm seriously con...

Buyer either selected combine ship or it was automatic and 2 items are too big to combine ship?

Buyer either selected combine ship or it was auto and 2 items are to big and heavy to combine into 1 box......only problem is I can't find a way to split these into 2 different shipping orders. Anyone else run into this before?

Sellers watch for this scam!

I had a buyer generate a return saying that the items arrived damaged. Then they mailed back to an address in my zip code an empty envelope, but not to me. Then eBay considered the item delivered even though it was never mailed to me. The buyer paid ...

where's the Forum????

how the heck do I get into the regular "forum" format where I can see recent posts and questions?? why good is it to post a topic if I can't find the bloody topic to begin with other than searching which doesn't get me to a starting point to see what...

Problem with lost item in Moscow

I sold a some jewelry to a woman in Russia. Item was mailed and tracking shows that it got to Moscow but never delivered to buyer. She contacted me and I advised her to contact her Post Office and have the item tracked. She asked for all the details ...

Seller not declared that they’re out of office

On the item’s listing, the seller has not stated that they are out of office so the seller has received my payment today and the item is due to be delivered in 48 hours. For an unrelated reason I happened to contact the seller, where I then received ...

USPS won’t let me pick up package

I missed a package 2 days ago but nobody left a peach slip. The day after I missed the package I went to the post office and tried to claim it by showing the lady behind the counter my phone and the item number but she told me that it wasn’t probably...