Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer requests return.

Hey, Yesterday I got my first return request, the buyer claims the item was not functional. I doubt that but there is nothing I can do. I accepted the return, but I have yet to issue a refund. Do I refund him all the money including shipping? I alrea...

Shipping surcharge per item

Hi everyone, We are selling bubble mailers. Our boxes are large and the freight impact in our price is considerable. Hence, we have established a shipping surcharge policy to certain destinations based on one item (one box) purchases. However, we sta...

Seller want to start a Return case, but there is no option for returning

Freight or big item boxes

good morning, i am trying see if anyone here knows where i can find a place that sells big boxes to pack and ship big items like cars doors, panels, trunk, fender, hood etc. I attached one as an example

0-Feedback seller, buys $200 in merch and provides screwy address??? Scam?

Buyer bought two new Iphones from me, paid instant-- but when I go to print a ship label I see the address and am left highly confused... I will provide an example of the address, but altered for buyer protection. Mock up address example, I literally...

Errata richiesta rimborso articolo che non è mai arrivato

Erroneamente ho selezionato la restituzione dell'articolo (mai arrivato) per il rimborso al posto di segnalare che lo stesso non è mai arrivato e quindi di rinunciare all'articolo.Come posso correggere?

Item not received

So I ordered some masks knowing that it will hard pressed to get a reasonable seller selling such masks. The seller got the tracking number. However, when I got to usps tracking, it said that usps is still waiting for the item. So the seller never de...

Ebay tracking system glitched out tonight?

Hey everyone, On my selling account, I had several packages - all of them are currently in-transit since the 20th - update with a Pre-shipment Info Received tracking status at 8:39pm. This "pre-shipment" status update only appears on ebay and not the...

Automative parts shipping thru greyhound package express

Hello i been selling small used auto parts for the last year or 2 usually by USPS or FEDEX ( have had broken parts delivery by them couple of times to my costumers) but i am tying see if it worth to shipp bigger parts (car doors, trunk lids, seats) t...

Resolved! shipping flat rate

I use ebay labels feature but having a problem lately. It seems i can ship something in a flat rate bubble envelope but not a small flat rate box. Had this just happen to items trying to send to Australia. I tried everything but couldnt get it to wor...

Resolved! Same day delivery across the country?

Items I shipped today from California have been marked as delivered a couple thousand miles away, same day, back to us. We got nothing. Buyers have been notified and they're all confused. Not an ebay bug, the post office also shows as delivered. We u...

Re fund a deposit?

I have a buyer that paid the $500 deposit, but now wants to cancel since the shipping is more than he thought. Since he paid I can not offer a second chance to the next highest bidder or relist as of now. He is wanting his deposit back. No I did not ...

Why did the seller's location change?

Living in California and only 187 miles from WHERE I thought the item I purchased was to be shipped from, arrived 3 days late and came from Huston, Texas where, according to the tacking website spent 3 days being tossed around seemly headed nowhere. ...

Sellers blocked from shipping to Puerto Rico?

I've been selling on eBay and shipping to Puerto Rico for many years with no problem. Today I get an email from a buyer in PR who says eBay is no longer allowing my listings to be sold in Purto Rico. Indeed when I quereied the listing for shipping ra...

ebays Server Down

I have a customer who won multiple auctions. my problem is they live in Canada and I use ebays global shipping for all items shipped outside the u.s. so I am unable to send them an invoice, now with ebays server being down I am unable to combine ship...