they are still being quoted less than the Est. cost to print the label. I checked 2/12/2018 on 2 previous shipments that had the original problem of 2.5 times higher cost to print the label than the buyer was charged. After the fix the buyer is being charged 86% of my cost to print both labels. Both shipments i checked were to the west coast in boxes of size 16x16x9 - 3 pounds and 16x12x9 8 pounds. So it is better, but seller quote is still less than eBay estimated print label cost (but who knows if the actual fedex charge that comes through later would be higher or lower)
In spite of what Trinton posted, Smartpost is still not right, and it is still a Dimensional Weight Divisor problem. Although the estimating calculator was finally fixed to actually use a Dimensional Weight Divisor (DWD) instead of none at all, and it was fixed using the correct 166 DWD, the label calculator was not updated to use the correct divisor and is still using 139 which produces higher dimensional weights, and higher label charges.
The lower amounts the buyer is being shown are technically correct now. They are based on the nicer 166 divisor that we were told was negotiated for us.
The higher actual label amounts are unfortunately still being calculated using the (incorrect) standard 139 Dim Weight divisor, and are too high. In effect, eBay promised us the nice 166 DWD, but isn't using it in the actual label calcs, and is overcharging sellers for every Smartpost label as a result. (I just checked 10 minutes ago)
Example for your 16x16x9 package:
The estimating calculator would show and charge your buyer based on 16x16x9/166 = 14 pounds as the Dim Weight, but when you go to print the label, the costs are based on a 16x16x9/139 = 17 pound Dim Weight. For a zone 7 shipment (you to me), the base rate for 14 pounds is $26.75 while it's $30.50 for 17 pounds. That's a $6.25 raw* difference because of the incorrect DWD being used for the label calculations. *Fuel and other Surcharges and eBay discounts affect the final difference.
The amounts you are actually charged should match the label charges* (eBay may actually get the correct Dim weight billing from FedEx and skim the difference off - unknown how they handle the billing internally)
*barring "thumb on the scale" and package dimension inflation screwups which are another issue entirely.
As an aside, while looking at your listings to determine your relative zone to me, I picked your "6 Sony Speaker" listing. It is suffering from the other FedEx Ground/Home delivery bugaboo where the search results show a high, over double shipping cost due to search showing full FedEx Ground retail rates, while the listing is showing the discounted online rates (and would likely charge the buyer the lower discounted rates). Issue is with scaring off buyers with crazy incorrect shipping costs before they click into the listing to see the lower real cost.
