02-12-2019 02:45 PM - edited 02-12-2019 02:46 PM
I bought an item. The seller send a tracking number and it`s everything ok, until the tracking informed me that my item was delivered. The problem is the item of the tracking number was from another person in another city. The Ebay say the item was delivered (but not!) and I can`t do nothing because of that! I can`t talk with the seller because the seller is no longer registered on Ebay.
I`ve been robbed and I can do nothing...
02-12-2019 05:23 PM - edited 02-12-2019 05:25 PM
@mariosilva001 wrote:I bought an item. The seller send a tracking number and it`s everything ok, until the tracking informed me that my item was delivered. The problem is the item of the tracking number was from another person in another city. The Ebay say the item was delivered (but not!) and I can`t do nothing because of that!
If it was a wrong delivery to another city, but eBay says it was delivered to you @mariosilva001 -- according to this post, eBay wants to talk to you:
trinton@ebay wrote:@ja-2149 wrote:it seems eBay doesn't detect that a tracking number was delivered to the wrong city/state or the wrong ZIP code, assumes "Delivered" to a wrong ZIP code is delivered
Customer Service is happy to open this kind of request as needed. We want to review these kind of one off situations as often as possible to ensure the right action is taken, so [you] would need to contact Customer Service directly.
You can reach eBay by Facebook or Twitter.
02-13-2019 11:45 PM
Call eBay. If they won’t help, file with PayPal. If that doesn’t work, file a chargeback with your credit card.