02-17-2018 08:19 AM
So I spent several hours on the phone with both eBay and Paypal about a rash of fraudlent orders from stolen accounts lately. Did you know that Paypal has absolutley no intention of implementing Prevention measures, and eBay has no intention of communicating with Paypal about cancelled transactions? Now I'm getting defects for NOT SHIPPING FRAUDLUENT ORDERS because of the lack of communication, and the Concierge team is usually very helpful in this situation, but this time, nobody seems to know what to do to cancel these bogus transactions, and I was advised to LIE and mark them as shipped. What in the actual ...?
I'm actually looking forward to another payment processing service, with the hopes and expectations that the service will be more secure than Paypal. Neither eBay nor Paypal is doing enough to PREVENT fraud, and prevention is just as important, if not moreso, than protection. I am in total disbelief right now, that I am going to be punished by eBay for cancelled fraudulent transactions by Paypal.
Trinton@eBay, do you have any suggestions on what to do here, because I am totally stumped in the responses I've received from both eBay and Paypal.
02-17-2018 09:40 AM - edited 02-17-2018 09:43 AM
I'm curious ... how do you know that they are fraudulent?
Is it unverified PayPal addresses? Fake payment emails?
02-19-2018 08:34 AM
The rightful owners of the account contact me and tell me they "didn't make the purchase, please don't ship, that is not my address". Paypal does not care who you're sending it to as long as it's an actual physical address. There are absolutley NO security measures in place, when a buyer changes the shipping address, and that should be CLUE # 1 for ANY payment processing site.
Pretty clear to be fraud and I believe it's an inside job.
Always on accounts without recent activity, always on accounts with auto Paypal log-in. Who might be privvy to this infomration?
02-19-2018 08:39 AM
02-19-2018 08:43 AM
How are you canceling? If your talking to the owner of the account and they say don't ship, that's a buyer requested the cancel and you won't get dinged.
02-19-2018 08:44 AM
Same adress/people?
02-19-2018 09:18 AM
02-19-2018 09:19 AM
02-19-2018 09:46 AM
@plumbingspecialswrote:
They are opening the disputes in Paypal because they discover a charge that they didn't make. Paypal is not communicating that with eBay and the orders still show as active, awaiting shipment, when I resolve the case in Paypal. Cannot cancel in eBay at buyer's request when there's a Paypal dispute open, and Paypal doesn't tell eBay that the case is closed.
At this point, I am more frustrated with Paypal than with eBay because the CSRs have really been trying to help and after talking with 4 different people, one of the eBay reps was able to figure out what was happening. So much time was wasted in trying to resolve an issue without defect to either eBay or Paypal accounts.
So are you not shipping at all or are they filing disputes saying they did not order this? Are you shipping the item to the address on file with PayPal? if so, just add the tracking number and your done. If its not the address on file, why in the world are you shipping at all? If the address doesnt match, file the cancel with problem with buyers address. Again, that wont ding you.
02-19-2018 09:49 AM
@plumbingspecialswrote:
No, not same address. Not same name. They are not changing the names of ship-to, just address.
Then go into ebay and cancel the order with problem with the buyers address. Do NOT ship to alternate addresses. I usually tell the buyer that I can only ship to the address on file and am having to cancel the order. If they want the item they need to change their paypal address and rebuy it.
PayPal will protect you if you ship to the address they tell you to ship to.
02-19-2018 10:50 AM
02-19-2018 10:53 AM
02-19-2018 02:01 PM
if you shipped to the address on the order (double check PayPal, they have the same address on the order) you don't have to do anything expect put he trackIng number in he PayPal case and that shows you shipped where they told you to. It's the one situation where PayPal will cover you.
Been there and done it. No need to cancel the order either.
02-19-2018 02:24 PM
For "Unauthorized Payments" complaints:
Proof of Delivery is online documentation from a shipping company that includes all of the following:
Proof of Shipment is online or physical documentation from a shipping company that includes all of the following:
02-20-2018 06:23 AM