Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer Initiated Refund Using "Changed Mind", I Accepted, Now Says Item Is Broken?

I have been a light seller for several years and generally have had very few issues. Yesterday a buyer opened a return request on a MIDI keyboard using the "changed mind" return option. They said had a similar product which they thought broke but fou...

Resolved! Pretty please, add another option besides Media Mail

Media Mail takes forever to me. Big sellers shave a few pennies off by shipping books Media Mail, which adds up, but they wrap in flimsy plastic or paper envelopes that often get banged up en route. Then the books vanish into sorting centers, where t...

Cost Adjustment Error

I shipped a small (3 oz.) Gameboy Advance video game to a customer last month and just got hit with a cost adjustment fee of $8! The post office said the package weighed 7 lbs. but I know for a fact the game was only a few oz. (and was sent First Cla...

Bought an item but the seller doesnt ship it, and the customer service is also not responding

Request reason: Item not receivedCase reason: The seller didn't respond eBay can you respond?

Seller lied about shipping

Hello, I recently bought an item that cost $400, I make sure to read the description and shipping clearly. The item would be shipped with signature which I prefer as I have had parcels stolen before. Anyway, I was waiting for the item to arrive so I ...

Resolved! removed seller

Hello, Today I made order for this item -----> 173799344362 - 799 pcs Tool Set Kit Mechanic Wrenches Socket Aluminum Trolley 4 Trays Case Box.After 4 hours, I recived an e-mail from Ebay, that the seller was removed from Ebay. I wann full refund for ...

Am I Obligated to Accept This Return?

This post concerns the following item: https://www.ebay.ca/itm/254102380979 I made a sale a couple weeks ago, and eventually heard back from the buyer that the item had been damaged in shipping, so they would like to return the item and have their mo...

Seller asking for revision of feedback and lying?

After I ordered and paid for the Item the seller doesn’t ship, a week goes by so I ask If there is a problem. She then answers that she has a problem with my address, my out of the country address. Seems like yet again, another seller doesn’t know th...

Resolved! Need advice

I made a mistake one night buying a $1 item from China. The listing said it was free shipping but when I pressed buy it turned out to be $100 shipping. I just noticed this as I was pressing the PayPal confirm button. (It’s all one step now). Within t...

Returns

I don't usually shop on Ebay so please forgive the question. I purchased an item, however, when I received it, it wasn't exactly what I thought and had an odd smell. Anyway, I started a "Return", only to get to the "Paypal" page asking me to log in t...

Resolved! Seller asked me to wait. What should I do?

I bought something the 20th of November of 2018.Shortly after, the estimated delivery date limit extended until the 23th of January of 2019.The 2nd of February (this month) I contacted the seller issuing that I didn't receive the item. And he send me...

ITEMS MARKED "SHIPPED" IN A WEIRD WAY

In the past week, different sellers marked two items being shipped to me as "shipped", apparently before they were. Weird thing is, I never got actual messages from eBay telling me this. Instead, I got "notices" via the little bell/message icon at th...

USPS took my FEDEX package…..now what?

On Thursday pm the mail carrier (not my regular) took all my packages. She also took one package that was set aside for FEDEX with a FEDEX label on it.The package has not yet (as of Sunday) been passed to FEDEX.I spoke with the local PO they said the...

Do not understand why a buyer would return a low dollar item for a small refund

I sold a jewelry pin for $6.95 and $1.00 shipping. (Yes, $1.00 did not cover the ship charge.) The buyer has the pin for 3 weeks and decides to return it. Reason: didn't fit, pin was not wide enough. I have a 60 day return policy but buyer pays retur...

Sold iphone, shipped to freight forwarder, buyer now requetimg return

Hi all. So I sold an iphone xr to a buyer that requested shipment to what looked like a freight forwarder service in west park, FL. Item arrived 4 days ago and today i just got a notification that buyer is requesting a refund. In details he selected ...