Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

sold 3 items to same buyer

A buyer bought 3 different items from me and I'd like to ship them all in one box. Is the only way to pay for shipping to take it to the post office? Since these were 3 separate listings I assume there is no way to print one shipping label directly f...

The seller has received the defective return item, but the seller has not issued me the refund?

The seller has received the defective return item, but the seller has not issued me the refund by the deadline 12/14/18. I was already requested eBay jumped in for help today and I have to wait within 48 hours.I do not know why the case is closed, wh...

Lost item

I've been told by the seller that my lost item cannot be replaced without refunding my purchase price and placing a new order. Is this really Ebays policy? "However, according to eBay’s rule, we are not allowed to resend a free replacement directly w...

Extending a shipping box tip for saving on packing supplies

When needing a just a little taller box ( mostly known as Frankenbox) you cut the edge off another same size to make an extender for length.I discovered if you take the first boxes side tabs in a U shape > fold down around the item. Tip: do this befo...

I never received the item

I ordered an item in Ocotber. I have proof from my post office showing that the item was returned back to the seller as my postal address was not correct. The seller promised to ship the item again and asked me to wait for 5 weeks. I still have not r...

Ebay auto-approved return - returned USPS rather than FedEX , does seller have to pay more?

We just had an item "auto approved" by Ebay for return. Which I HATE since we say in our terms that we would like to work out issues with customers before (terms mean nothing and the excessive 30 day return seems to take priority). Anyway, my problem...

Vendedor no me ha hecho el envio

Buenos dias:Gane una subasta, pero tengo 5 dias esperando que el vendedor me haga el envio y nada, el articulo segun debera llegar en 3 dias mas, ya contacte al vendedor 3 ocasiones pero no mas no me hace el envio....que debo hacer? Good morning:Win ...

Seller not responding for a refund

I recently bought an item on eBay, and a day or two the item is being shipped. However the seller took down the post for the item, and I wasn't able to receive a tracking number for the package. I messaged the seller and got no response, I waited for...

Marking item as shipped and entering correct expected delivery date when shipping without eBay label

Hopefully this is the right area to post this...Anyhow, I have only sold a few items on here so far.I have mostly spent my time as a buyer, both observing the habits of sellers and getting items I needed.I have shipped all my items using the typical ...

Resolved! Help with a refund from seller who says item is out of stock

I won and paid for an item through PayPal and once payment cleared the seller responded with the item is out of stock and will give a refund once I accept a cancellation request. But the request doesn’t give option for item paid but didn’t receive. O...

Filed a Refund. what next?

I recieved a item from a seller who flat out lied about the condition of a item he said it was lightly used not broken or damaged ( received broken , damaged and heavily used and it looks like mold growing on it) I offered to pay shipping to return i...

item arrived damaged

The item (color film processor) arrived damaged, but was packed well and double boxed. A part broke off. Buyer asked for a return. We emailed. He would like to keep the item, if it can be repaired. There is a business that does the repairs near the s...

Resolved! Shipping Preference: Pass shipping discounts along to Buyer: NLA ???

I clearly remember this was a preference - because that was how I learned about Shipping Preferences. I chose to not pass them along to recover costs of boxing, bubble wrap, handling. Is it true that this preference is NLA?

Return Due to Error in Listing

Hi, All- Sooooo....I bought an item which the seller said was made by a specific manufacturer, using a specific type of material. I get the item after buying it now and, low and behold, it turns out to be neither. The seller did not offer a return on...

Item has been not shipped to me

Hi, I recelently purchased an item on eBay. After checking order I found out that item has not been shipped to me. I contacted the seller and he told me that item has not been shipped and that he hopes I get a refound. In aditition to the problem he ...