FIX for USPS Shipping Label Failure to Print Problem

[yes_treat_yourself]

Like others, we've been unable to print USPS labels after the latest IE updates.  Others have been switching to Chrome's browser to print their labels.

Here's all you have to do.

Click on TOOLS in the upper left corner of your browser.

Scroll down to and click on COMPATIBILITY VIEW SETTINGS

'pb.com' should already be in the site to add window.  Click ADD

(pb stands for Pitney Bowes, who supplies that page for eBay shipping)

Make sure both of the boxes in the lower left corner are checked.

Click CLOSE.

Print your label.

Worked for us and we're guessing the IE update changed things a bit.

Let others know if this worked for you as well!!

[lemarcheaupuces]

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@yes_treat_yourself wrote:

Like others, we've been unable to print USPS labels after the latest IE updates.  Others have been switching to Chrome's browser to print their labels.

Here's all you have to do.

Click on TOOLS in the upper left corner of your browser.

Scroll down to and click on COMPATIBILITY VIEW SETTINGS

'pb.com' should already be in the site to add window.  Click ADD

(pb stands for Pitney Bowes, who supplies that page for eBay shipping)

Make sure both of the boxes in the lower left corner are checked.

Click CLOSE.

Print your label.

Worked for us and we're guessing the IE update changed things a bit.

Let others know if this worked for you as well!!

---

do i type pb.com with the little things (apostrophes) on each side???

i did but without it.

well tried both way and the label still does not print.

well it prints;

something went wrong we are sorry...

the receipt printed fine.

i use IE11.

what's next?

[yes_treat_yourself · Accepted solution]

My apologies because I left something out.

What I did first was click through the labels until I got to the actual page that shows the label ready to print.  We click on the link that takes you to a LARGER version of the label to print out (an option just above the first pic of the label).

Once on that particular page showing the label itself, you follow the instructions above.  And the site listed in my folder is pb.com. 

Once I went to that page and added it to the compatibility settings, I refreshed the page and printed it out as normal.  Everything worked fine.

And yes, we have IE 11 as well.

Try going to the label page first and seeing if that'll work for you as well.

[lemarcheaupuces]

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@yes_treat_yourself wrote:

My apologies because I left something out.

What I did first was click through the labels until I got to the actual page that shows the label ready to print.  We click on the link that takes you to a LARGER version of the label to print out (an option just above the first pic of the label).

Once on that particular page showing the label itself, you follow the instructions above.  And the site listed in my folder is pb.com. 

Once I went to that page and added it to the compatibility settings, I refreshed the page and printed it out as normal.  Everything worked fine.

And yes, we have IE 11 as well.

Try going to the label page first and seeing if that'll work for you as well.

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Will try...

i mean can always use chrome.

simpler i guess.

but let's see if that works...

[lemarcheaupuces]

well by opening the link on top of the label and "refreshing" the page...

it worked.

refresh the page or it won't work...

printed "blank" the first time around.

what a mess...

this should be fixed right?

that it is an IE or ebay issue...

is 1 of them going to fix the problem?

[yes_treat_yourself]

It should work for you from now on and you shouldn't have to refresh the page. Once IE sees the pb.com site it'll automatically resort to the old settings and allow the label to print.

I think that's the permanent solution for everyone. Go to the page, add it to the list of compatibility sites, refresh the page, and print away.

In the future it should work just as it always has.

[lemarcheaupuces]

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@yes_treat_yourself wrote:
It should work for you from now on and you shouldn't have to refresh the page. Once IE sees the pb.com site it'll automatically resort to the old settings and allow the label to print.

I think that's the permanent solution for everyone. Go to the page, add it to the list of compatibility sites, refresh the page, and print away.

In the future it should work just as it always has.

---

well it works if you click on the link "open the label window".

and i know that i will forget... just the habit...

from the original label page, it still prints;

sorry something went wrong.

the first label page is ebay.com

the open the label window page is pb.com

at first i also added ebay.com in the box.

i couldn't even come back to this board.

the forum kept telling me they no longer supported IEv10 and older browsers.

don't get it; i use IE11.

went back to normal once i took ebay.com out of the box.

anyway thanks for your help.

at least 1 way is working.

but hope IE or ebay fixes it soon.

[lou2cat]

This worked perfectly and I was able to obtain the labels with a REPRINT, as I had not yet voided them.  Thank you so much for the FIX.

Called EBAY this afternoon and Rep said it was a known issue, not yet resolved and to use Paypal shipping as a work around.  Well, Paypal shipping didn't work either - same story.  Charged for label and cannot print it. 

[victorjunkman55]

Switched from IE to Fire Fox, Labels print just fine. Good Luck to you.

[keithbiglake6]

Thanks...I added the pb.com, and it worked for usps domestic labels, but international labels are not printing. I downloaded newest version of both java and adobe. The international print label screen states powered by pitney bowes, then under has download adobe reader. Even on the larger version, I have a spinning hourglass with blank print preview, and it will not print. Is there a code I need to add for adobe? Thank you for any other further help.

[ymeagainlord]

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@yes_treat_yourself wrote:

My apologies because I left something out.

What I did first was click through the labels until I got to the actual page that shows the label ready to print.  We click on the link that takes you to a LARGER version of the label to print out (an option just above the first pic of the label).

Once on that particular page showing the label itself, you follow the instructions above.  And the site listed in my folder is pb.com. 

Once I went to that page and added it to the compatibility settings, I refreshed the page and printed it out as normal.  Everything worked fine.

And yes, we have IE 11 as well.

Try going to the label page first and seeing if that'll work for you as well.

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Won't work for me as it never even GETS to the label page.

[superles3]

This Solution worked for me 🙂

[cap1515]

Thank you so much!! I was able to get my labels printing - pb.com was not there, but I was able to add it and now my labels are printing.  Had a miserable morning with the print screen to paint fix with 40 labels so I am thankful to be working properly again.

[Anonymous]

Hey everyone,

Just wanted to hop in and give the newest update on this issue! We have an announcement with more details about this issue that I wanted to direct everyone to in case they didn't see it. Check it out for more info and a link to our System Status page that will have more updates as we work on a solution.

http://community.ebay.com/t5/Announcements/Label-Printing-Issue-Impacting-Some-Sellers/ba-p/27104668

Thank you so much for your patience as we strive to resolve this for everyone.

[Anonymous]

Microsoft Update KB4021558 released 6/13/17is the culprit. Remove it and printing will work again.