Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

how to send an email to eBay customer service?

I started a return request, then after a week of seller ignorance I discovered that the request is gone and even can search for it by item ID!!Now I cant even contact eBay by mail to explain this issue, how to reach them by email ?

"Free-Shipping" offered by sellers on international purchases

It is my belief/opinion that offering "Free-Shipping" by international sellers on items, Especially electronics and then expecting the buyer to [pay] unforeseened Tarriffs is quite misleading (to put it mildly) ! I get it...It looks attractive as a s...

Used ebay return then used my own

Hello everyone. Happy New Year. I have a question. I bought an item about two weeks ago. The item arrived on time, and I later found the part did not fit. I started a return request as the seller allows up to 60 days for returns; provided that I pay ...

Claiming Of Defective Received Item

I sold a Mac Video card. Before listing i make some pictures of my computersscreen from a full working card. I have added this pictures in de listening. The buyer received the item and is now claiming it doesn't work on two difference Mac Computers. ...

Seller shipping

Sellers are more and more often maring items "shipped" and providing tracking number for items that are not shipped and in many cases will not ship for several days. The practice should be banned as well as the sellers who practice this scam.

Free Shipping & Free Returns

Hello everyone,So I am a fairly new seller. I currently am mostly selling clothing. For the most part if my item has to go priority mail I am charging shipping and if it can go first class on some items I am charging shipping and on the items that I ...

How likely is a buyer to win this possible dispute?

I'm currently being threatened by a buyer to raise a return claim into a PayPal dispute and was just wondering how likey is it that the dispute would rule in their favor. The buy claims to have made purchase under the false pretenses that they would ...

Item not what I selcted from menu options.

OK here is my problem. I just received an item, that I ordered several weeks ago. When I ordered it, the menu options were Black or White ( I selected Black), US or EU (I selected US). The item I received is white with an EU plug on it. I'm 99.999% s...

I missed my post office, and I have a printed shipping Label HELP!

Ok, its just past the time when my local Post office Closes, and I had just missed it. I have been selling for some time, and had never had this problem before. I had my shipping label printed and paid for, the package was ready to ship. I had planne...

Buyer claims item not as described when listing disclosed condition buyer is returning for

I don't sell much on eBay (just during the occasional personal closet-cleaning), and I've always had a "no returns" policy. I recently sold a bag where I disclosed that it had been regularly used for years, and stated that the satin lining was in goo...

Buyer bogus counterfeit claim, How can I decline return?

I have recently sold a pair of boots that I know to be authentic. The buyer has initiated a return request, stating that the item is counterfeit (despite the listing stating that returns were not accepted). In support of his "claim" he sent photos co...

return refused

hi i recenty purchased a aircompressor for air suspension for a land rover when i got around to installing it ,it turned out to be wrong part after messages to the seller taking pics of my old one i asked for a refund or exchange for the proper one b...

Has USPS Domestic Shipping First Class (weight up to 15.99 ounces) changed in 2018 for Ebay Sellers?

I am curious to find out if USPS & Ebay have changed their policy for up to (15.99) ounces for 1st Class mail. I have never used over (13) ounces for 1st class and I stopped shipping outside the USA. So with all the increases in costs to do business ...

Post Office Causing Late Arrival?

I've had a very large increase in late deliveries lately. I've recently hit the 7% mark. I believe I was at or below 1% at the beginning of July.I discovered most of the packages I've shipped since the start of August haven't been processed until 2 t...

Package stuck in USORDA for 2 weeks.

I've ordered a package from Illinois. The estimated (latest) delivery date was on the 24th, here in South Korea. Is it that busy over in USORDA? I've never heard of a package being stuck for that long. How do I get a hold of those people?