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Extended 10 days before buyer can ask ebay to step in MY BUTT

Watch out for this guys. I had an INR that tracking status had an update on 12/15 that says "in transit, arriving late". And the buyer asked ebay to step in yesterday and this morning was awarded a refund.

 

eBay Christmas 2020 Free Item Giveaway!

 

I took multi-variable Calculus in college and Differential Equations... so I can confirm that yesterday (12/23) minus the day of that tracking update (12/15) equals 8... someone please chime in and confirm this difficult math. Also from my limited math knowledge, I believe 8 is less than 10... again can someone chime in and confirm this difficult math (preferably a PhD).

 

Does ebay not consider the "in transit, arriving late" a valid tracking status or something? Because the preceding status was on 12/11. Also, why does that status just disappear when the package starts moving... shouldn't it still show on record?

Message 1 of 18
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Extended 10 days before buyer can ask ebay to step in MY BUTT


@tools* wrote:

The USPS, UPS, and FedEx are handling 800 million more packages this month than they did a year ago. You would think eBay management would know about this.


I would think the United States government would find some one who could try and deal with such: to run the USPS.

Message 16 of 18
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Extended 10 days before buyer can ask ebay to step in MY BUTT


@cards1 wrote:

Ebay doesn't care about the seller. I'm going to be out over $1000 because the postal service has issues because of Covid. I just had a buyer file a claim after 5 days of not getting his item. Basically this year buyers will get a lot of free items from me. Thanks Ebay for caring about the seller.


File for an intercept on this package.

Message 17 of 18
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Extended 10 days before buyer can ask ebay to step in MY BUTT

Oh, maybe I'm wrong then.  For some reason I was under the impression that you had to request it.  I've been lucky so far, even though about 95% of my packages have been super delayed, I've only had 1 INR opened (though I'm sure more are coming).  Ironically enough, they were able to open a case 2 days before the initial ETA (Thanks eBay for changing the ETA from 7 days to 4 days mid transit.) I contacted CS and they placed the hold on the case while I was on the phone with them, and once I got off, the 10 day hold was reflected in the case details.  Either way, I personally don't trust eBay to automatically place the hold....it would be good to know for sure though.  Has anyone had the 10 day hold automatically kick in for them?

Message 18 of 18
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