Extended 10 days before buyer can ask ebay to step in MY BUTT

[bigdeals.etc]

Watch out for this guys. I had an INR that tracking status had an update on 12/15 that says "in transit, arriving late". And the buyer asked ebay to step in yesterday and this morning was awarded a refund.

eBay Christmas 2020 Free Item Giveaway!

I took multi-variable Calculus in college and Differential Equations... so I can confirm that yesterday (12/23) minus the day of that tracking update (12/15) equals 8... someone please chime in and confirm this difficult math. Also from my limited math knowledge, I believe 8 is less than 10... again can someone chime in and confirm this difficult math (preferably a PhD).

Does ebay not consider the "in transit, arriving late" a valid tracking status or something? Because the preceding status was on 12/11. Also, why does that status just disappear when the package starts moving... shouldn't it still show on record?

[donsdetour]

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@tools* wrote:

The USPS, UPS, and FedEx are handling 800 million more packages this month than they did a year ago. You would think eBay management would know about this.

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I would think the United States government would find some one who could try and deal with such: to run the USPS.

[donsdetour]

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@cards1 wrote:

Ebay doesn't care about the seller. I'm going to be out over $1000 because the postal service has issues because of Covid. I just had a buyer file a claim after 5 days of not getting his item. Basically this year buyers will get a lot of free items from me. Thanks Ebay for caring about the seller.

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File for an intercept on this package.

[nevermore_antiques_and_books]

Oh, maybe I'm wrong then.  For some reason I was under the impression that you had to request it.  I've been lucky so far, even though about 95% of my packages have been super delayed, I've only had 1 INR opened (though I'm sure more are coming).  Ironically enough, they were able to open a case 2 days before the initial ETA (Thanks eBay for changing the ETA from 7 days to 4 days mid transit.) I contacted CS and they placed the hold on the case while I was on the phone with them, and once I got off, the 10 day hold was reflected in the case details.  Either way, I personally don't trust eBay to automatically place the hold....it would be good to know for sure though.  Has anyone had the 10 day hold automatically kick in for them?