Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Sellers, do u take the extension on resolving INRs when buyer is mad &pressuring 4 immediate refund?

A buyer filed INR yesterday, 4 Feb, because the estimated arrival date for her parcel (3 Feb) came and went with no delivery (it was not Guaranteed Delivery). She seems to be a full-time TRS seller and has high volume, with maybe 6 negatives in the l...

Resolved! Delivering an item in person but charging for delivery...

I sold an item which had shipping. Since the buyer is within driving distance how do I handle the 'shipped' because I want to keep the shipping charge in because it is a fair distance away.

Why can't I purchase a USPS Parcel Select label on eBay? Why even offer it? This is getting crazy.

I list a lot of my items with Parcel Select as an option, the cheaper shipping price gets people to actually buy my items even if I would prefer they chose Priority. There is NEVER the option to choose it when I go to print the label through eBay so ...

Item received after full refund

Hi I have received an expensive item after getting a full refund for a reported lost shipment, it took so much time that I've bought another similar product and been using that one for 4 months now. Today I've received the fist item and even had to p...

Ring

I bought a ring an the diamond fell out I notified the seller only have had the ring for 3 weeks can’t find the diamond how do I return an get my money back

Hello

I make a return in January ,I send my post (I have the proof) the item,and now the seller refuse to make the refund!What can I do?

Resolved! Shipping Refund for Buyer

Post office charged buyer addl. shipping to deliver item. How do I reimburse buyer this addl. cost now that we can't on Paypal?

buyer says item not received refuses to sign?

Hi All, Thanks in advance for the advice. Shipped item for $2,000 and it was delayed in shipping. Item was then attempted delivery via Fedex, and buyer didn't sign. Contacted buyer 5x via messages no response. Buyer opens item not received case. Says...

eBay charging FedEx fee when PayPal already assessed it

In January I sold an item and shipped it FedEx. PayPal took the $15.74 payment. Later in the month I switched over to eBay selling. Now eBay has charged me $15 for the same shipment. ??? How do I talk to someone at eBay to make the correction? Thanks...

Lost Post Office Packages

1 - I sold an item to someone in Puerto Rico. The mail was slow due to COVID. The buyer opened a case and ask for a refund 9 days after the purchase. I sent the refund and then 2 days later the item was delivered. The buyer refused to pay me back. eB...

Pretty sure I got scammed and eBay wont help.

I sold a CPU, it was brand new It was not compatible with my board so sense I opened it I decided to just sell it on eBay. Buyer paid promptly and I shipped it out. Buyer never sent me a message just opened a return case. I messaged him asking what t...

Trading Cards Global Shipping Program

Hello All! I have many TCG to post and sell. I use to have over 50% go overseas. Is the GPS program beneficial for this type of sale? Newer ebay seller and willing to learn and looking for advice. Thank you!

Will Managed Payments Affect Stamps.com Shipping Software?

I'm going to switch over to managed payments soon and I use Stamps.com to ship out items. Does anyone know if this switch will cause any problems with using Stamps.com to send out Ebay items?

To Sheila @ Ebay: Too many shipping options

you should streamline your postage options. This is an example: What's the difference between Economy Shipping (1 to 10 days)? Fedex Smartpost (2 to 8 days) Parcel Select (1 to 9 days) and what the heck is DGM Smart Mail Ground???? (3 to 8 days). The...

Resolved! Can't list Priority & First class options at same time. Ebays says it's on purpose?

I added listings the last few days... and priority shipping doesn't show in the listing for most zip codes, if 1st class is offered. Remove 1st class, and priority shows up again. Called & rep said ebay's limiting priority offerings to some (most) zi...