Error Shipping to Puerto Rico help

[ecclectic_key]

Hi all,

I get an error when trying to purchase the lable to PR; The shipping to address contains invalid or missing fields.  Please amend this and buy your label.

**I messaged the buyer but they have not responded.

This is exactly what the address looks like, omitting buyer's name:

calle colirubia #114 urb. villa los pescadores

vega baja, puerto rico, 00693

They put the country as Puerto Rico and of course I can't change that.

**I do have a Pirate Ship account, but I don't speak or read spanish, have never shipped to PR before and am hesitant to ship if I don't have the address format correct.

It's not a super expensive item, $30 and the buyer paid $10.42 in shipping

Advice please

Thanks so much

[wastingtime101]

Split up the address on different lines. Using the USPS address look up tool here: https://tools.usps.com/zip-code-lookup.htm?byaddress

The correct format is:

URB VILLA LOS PESCADORES <-- address line 1

[number] CALLE COLIRUBIA <-- address line 2

VEGA BAJA, PR [zip]

If you still get errors then you'll need to cancel using the reason problem with address and the buyer will need to correct their address before re-purchasing.

[orangehound]

@ecclectic_key 

A lot of Puerto Rico addresses exceed the maximum allowable number of characters per line ... eBay doesn't sanity check this when a buyer is entering their address.  To adjust, I do one of two things:

1. I usually split single address lines into two lines (the urbanization or neighborhood goes on the first line) ... maybe remove a comma or period ...
2. I may go to the USPS site and get the correct layout of the address

Never had a problem.

 In your case, the form of the address is

urb. villa los pescadores                <<< Neighborhood (urbanization)

calle colirubia #114                            <<< Street followed by House number (Spanish layout)

vega baja, puerto rico, 00693     <<< City, State, Zip

The urbanization is very important in Puerto Rico addressing because they allow duplicate street names between neighborhoods.