Error 396

[elhi-6059]

I need to cancel an order but every time i try to press the item it comes up with this

 

[eburtonlab]

Are you able to request a cancellation using a browser to go to ebay.co.uk rather than using the eBay app?

Other app users in the UK have apparently encountered that error. There does not appear to be a definitive solution that I have seen.

See here for another example:

https://community.ebay.com/t5/Mobile-App-iOS/Error-trading-396/m-p/31076668