05-24-2020 06:03 PM
My buyer needs to return an item to me but the eBay generated return label has the wrong address. How do I correct this so my buyer can return the item to the correct address?
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05-24-2020 06:52 PM
Up until the point just before you pre-buy an eBay-issued return label, e.g. after you click Accept the return, either change your return shipping address at that page, or on this page.
Otherwise, you'll have to buy a return label e.g. at paypal.com/shipnow -- ignore that the sender and recipient are both your address, but set the Ships from zip code to your buyer -- then email the PDF to your buyer. The eBay-issued label is not billed to you unless it is mailed.
05-24-2020 06:52 PM
Up until the point just before you pre-buy an eBay-issued return label, e.g. after you click Accept the return, either change your return shipping address at that page, or on this page.
Otherwise, you'll have to buy a return label e.g. at paypal.com/shipnow -- ignore that the sender and recipient are both your address, but set the Ships from zip code to your buyer -- then email the PDF to your buyer. The eBay-issued label is not billed to you unless it is mailed.
05-24-2020 07:51 PM