eBay

avr-electronics · ‎04-25-2019

Hello.

I need a little advice. I am some what experienced in selling and buy on Ebay and have an issue I would like some advice on.

I recently purchased a widget for ~$16. The items was not as described, so so I filed a NAD case on ebay. The seller provides a shipping label and I mail the item back to the seller. So far so good. However, several days later the items shows up in my mail box and "address unknown, return the sender". I messaged the seller about the issue and have yet to hear back.

The ebay tracking for the return shows the items still in transit. The USPS tracking (directly on their site) shows it was returned to sender

I am wondering what my next step is, If I will see my refund or what I should do.

Any advice would be appreciated.

jeannicho22 · ‎04-25-2019

@avr-electronics wrote:
Hello.
I need a little advice. I am some what experienced in selling and buy on Ebay and have an issue I would like some advice on.
I recently purchased a widget for ~$16. The items was not as described, so so I filed a NAD case on ebay. The seller provides a shipping label and I mail the item back to the seller. So far so good. However, several days later the items shows up in my mail box and "address unknown, return the sender". I messaged the seller about the issue and have yet to hear back.
The ebay tracking for the return shows the items still in transit. The USPS tracking (directly on their site) shows it was returned to sender

I am wondering what my next step is, If I will see my refund or what I should do.

Any advice would be appreciated.

@avr-electronics

Call eBay CS and tell them what happened, they've probably seen this stunt many times. Make certain to let them know the label was a seller provided label and apparently their provided address is wrong. Ask them to close the return in your favor.

I can tell you from the pic you provided that Compton is an industrial area in LA county, CA. A lot of off shore sellers have warehouses in that area and they ship out of the warehouse rather than shipping directly from China. They do not want the items back.

Sellers like this think they are being cute and they aren't. If this doesn't work, come back to the board and I will tell you how to get your money back another way. Sellers like this need to be stopped from pulling this stuff.

dtexley3 · ‎04-25-2019

And once again the SIMPLE solution of validating the address when it's ENTERED escapes the geniuses that run the eBay IT department... </sarcasm off>

Member of the Grumpy Old Man crew

avr-electronics · ‎04-29-2019

Update.

I called ebay (I challange anyone to find their phone number on their site....i had to google it). 3 minutes on the phone with a very nice ebay representative and im promised a full refund. I was putting off calling them because i expected the "big company run around" but it was a quick and easy resolution.