Back in January I purchased an items from England, a ceramic pocket watch stand.
The stand arrived damaged and on 1/30/17 I notified the seller and Ebay.
On 2/1/17 eBay sent a message that the seller accepted my return , and I should receive a return shipping label by 2/5/17.
On the same day I get the below message from eBay;
"Hi profdata,
aquarius-emporium let us know that they can't buy a return shipping label for you to use for XXXXXX XXXXXX XXXXXXXx WATCH STAND OFFICIAL PARAMOUNT.
The seller is still responsible for return shipping costs, so contact them to arrange return shipping" ----
I then call them,a and the tell me to print the postage with sahipping, and the selle will have to refund me .
I printed the postage $23.50, with tracking.
Package arrived at his home town on 2/8/17, with attempted delivery (UK said vat & customs need to be paid), so it sat.
I messaged the seller and told him tracking shows a deliver attempt. He then said that he saw the postal slip on his door, and since it said vat & custons fee might be due, he would not pick it up or have them try to redeliver it. He said he never pays vat or customs fee, so it will just sit there.
I then sent him a lint to the UK postal site showing him the form that needs to be filled out to wave the vat and customs fees on returned items.
Seller replied nope, don't do those.
On 2/14/18 I called eBay and explained what has been going on, and that he is refusing to pick up the package. eBay said no proble we will refund you your purchase price and shipping, but not the return shipping, and to contact Paypal about to get the return shipping refunded.
On 2/16/17 I called paypal and told them what eBay had said.
Paypal rep said they can only refund the origina transaction amount, (if I ebay didn't) not the return shipping.
I then called ebay and spoke with a rep, who said they can not refund the return shipping fee, I then pointed out the mesage eBay had sent me telling me to purchase the return postage.
She said I don't know why that was even sent to you, the seller prints the return shipping and if they refuse, we refund under the Buyer Protection Plan, and you keep the broken item.
I then again told her to look ant the message eBya sent me telling me to print and pay the return postage.
She put me onhold for 5 minutes, and than said she will talk to a supervisor. The rep said I could get an eBay credit/voucher, once approved by a supervisor, which would take a day.
As of today still nothing, no email, or phone call, nothing.
I'm still out the return shipping $23.50
No, the seller clicks on a link from eBay, which sends a link to the buyer to print the return postage.
This seller said he couldn't , and eBay belived him.
Sorry the Buyer Protection Plan states "The cost of return shipping is the seller's responsibility. For return of items with a total cost of $750 or more, we require signature confirmation"
Ebay screwed up
Really, so the item I sold and buyer wanted to return, I didn't do correctly
eBay sent me an e-mail with a link in it (for return postage), I clicked on it, and buyer was sent link to print postage to return to me.
As posted above the Seller said via the eBay message center, to sent the item back, and when he gets it he would refund me the return shipping.
I even told him what the cost was going to be, he said no problem, once he gets it he will refund the return postage.
I then called ebay because that didn't sound right, and they )(EBAY) told me to PURCHASE the RETURN POSTAGE, that the seller just wants to make sure he gets the item back, before he refunds the return shipping, so just pay and print the return label.
