Shipping

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Big frustrations with eBay shipping settings. Buyers from non-EU contries are able to pay EU costs..

Hello all I have for a looong time had big frustrations with eBay. The problem is, that buyers are able to buy and pay for an item that does not have the buyers location specified on the shipping costs. I am from Denmark, I have specified that I will...

El vendedor me hecho a la calle

El vendedor me hecho a la calle a que me refiero no me dio tiempo de defenderme y le di 5 dias para que me enviara el seguimiento y me dio largas tengo los correos y de un momento a otro al enviarle otro correo que me enviara el link del seguimiento ...

"IN-STORE RATE" does NOT exist for 14 and 15 ounce USPS First Class Packages

Using the eBay Shipping Calculator with these parameters:First Class PACKAGE14 ouncesNot "irregular" size(zip codes don't currently matter)You are provided two different shipping rates by the calculator:"In-Store Rate" $6.70"eBay Rate" $4.38 If you w...

Resolved! Purchased an AncestryDNA kit, 3 months later I find out it was invalidated. Refund?

Okay, so I bought the kit for about 45 bucks. I recieved it then sent my saliva sample and registered it on their website. For 3 months I waited as it was stuck on processing sample. I contacted their agents every few weeks about it, and they were al...

Global Shipping Program Countries?

I go off this link for countries eligible for the Global Shipping Program: https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/global-shipping-program?id=4646 I sold something to someone in Peru and it is making me ship directly...

The possibility of cancellation

Hi, I had a long and weird day for the cancellation of my order. I am so disappointed and much embrassed. The facts are followed. Absolutely these should be supported by the e-mail and messages of my eBay among the seller, eBay and me. I order the ba...

Buyer claims item was received extremely worn & nearly broken when it was shipped brand-new

I recently sold a Boring Company Not-a-Flamethrower. When it was shipped to me, I removed it to the box to ensure all items were present, and to inspect its visual quality. I did not notice any blemishes of any sort, and returned it to the box. The b...

return an item - taxes\fees returned too?

if i buy an item and say it arrives bad or what not and i wanna return it - will whatever taxxes and fees i paid in addition to the price of the item itself be refunded me?

What happens if buyer claims package not as described

But he ruins it or fails to return it?

Restocking Fees

So this recent seller update is very confusing to me in terms of restocking fees. I read through the update several times and asked multiple reps if I can still charge a restocking fee, so I'm under the impression that I can. In the case of a buyer's...

Resolved! How to set free returns for domestic, but buyer paid for international

I am trying to get everything setup for free domestic returns to retain the TRS discount starting tomorrow, but I can't figure out how to setup buyer paid returns for international sales. Has anyone figured out this mess yet?

FedEx delivered package to wrong address two states away after purchasing it a week ago

This has been a cluster for me. On Oct. 8 I purchased an auto part for a customer. $300 part, not a small item. Packaged was shipped same day out of Maryland & was expected to arrive 3 days later. I checked the tracking on the day it was supposed to ...

Import fees on a $2,800.00 USED digital camera body bought in London and shipped to the US?

Are there import fees on a $2,800.00 USED digital camera body bought in London and shipped to the US? I cannot seem to find a way to get this answered definitively. If a camera is bought in London and sent to Miami (for personal use, and just one), t...

Buyer Wants a Return 2 Months Later

I need some advice! I just received a message from a buyer who lives internationally requesting a refund from me only because, as they claim, they did not realize the possible customs and state fees that would be tacked onto their package even though...