Shipping

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Parcel Returned - What is the Protocol?

I've just received a parcel returned from Portugal. The tracking shows that there was 3 attempts at delivery. Address was correct. What does Ebay expect me to do now, am I obliged to pay to re-send the parcel? Thanks,

Buyer Return Ordered By Mistake With Original Free Shipping

Buyer requested a return. He said he ordered it by mistake. I list as no returns. The problem is, if I accept the return, the buyer pays return shipping. But, how do I get the original shipping deducted from the refund? I offered free shipping, but i...

Why do ebay REPS keep lying to me about free returns?

I have been selling on ebay since 2008, I am a top rated power seller with 100% positive feedback.... but wait .... I sell in the USED CLOTHING AND ACCESSORIES DEPARTMENT!!!! In 10 years I can count on one hand how many returns I have had over the co...

Resolved! free shipping on item that costs only $9.99 -- shipping cost is $13.95???

I can not figure out how a seller can sell an item costing $9.99 with free shipping from the States to the States when the shipping should cost approximately $12.95? What am I missing??? I want to sell on eBay but find it very difficult if I don't pr...

When is it okay to leave bad feedback for an item not being shipped?

I recently purchased an item on January 24. Later that day, the tracking showed that a shipping label had been printed for the item. 8 days later, on February 1st, the item still had not been received by a post office and the only thing on the tracki...

Printing with Brother QL-810W (maybe same with QL-710)

HelloPerhaps this is helpful to others. I purchased a Brother QL-810W and have had troubles getting the label printed properly. the size of the label appears to be the issue. Here is the solution 1. Click on "Printer and Label Receipt Preferences" fr...

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Goods claimed to in Australia but sent from overseas

I am noticing that a lot of goods are advertised as being in Australia and are actually sent from overseas. I think that this is not on I have reported 2 instances to E bay but as yet have not heard back from them. When I buy a item from E bay I chec...

Uncooperative seller

I dealt with a seller They were snippy when I contacted them about a duplication in order placed. They did not offer me opportunity to return as their page states is possible and suggested I give the duplicate as a GIFT... I left them two negative fe...

Buyer wants refund

I sold a 1929 Salvage farmhouse sink on January 29. I am of course new to Ebay. The buyer, was very insistent on my shipping the sink ASAP. I told her I was new to Ebay, and the sink was going to need to be sent by Freight. I stated that maybe I shou...

Murphy's Law

Now sellers pay close attention because I missed this one in the Murphy's Law book. --If and when the day comes when you pack boxes dead tired and accidentally cross-label two packages, the result will be as bad as you think, or worse. The time-sensi...

Returned Items "THEFT"

I sold a helmet and the buyer wanted to return. That is fine. When I got the helmet back the buyer did not return the electric shield cord which is a $30.00 item. I emailed him and also filed a claim letting ebay know the item was not returned. The b...

address

ostomer won and paid for item , i printed shipping label then they emailed me and told me to ship it to a different address, what do i do?

Lithium battery label placement

So I have a power bank currently listed on ebay, and I have a pre-printed sticker label that shows that the package contains a lithium-polymer battery. Does anyone have any idea of where it's supposed to actually go on the shipping box? I see picture...

USPS rates overcharging sellers!

On Friday I sold an item that the buyer paid $8.75 shipping cost. We went to print the label with all the same package information. The label ended up costing $15.85, that is including my discount, it would have been over $22.00 without the discount!...

Help with refund item.

Hello everyone, I have a situation I would like some clarity on.BACKGROUND: I had won an auction on this product, I received the product in the mail but the product was damaged. I started the case, won the case to get a refund only when I return the ...