Ebay changing dimension of packages after saving

[brains2250]

I am wondering if other ebay sellers are seeing this issue and reporting it. Over the past few months any item that I list for sale that has a height that is higher than the length, Ebay will automatically change the dimensions after saving. For instance, lets say you have an item which is shipping in a large box that is 18 X 18 X 24. When you save those measurements ebay will automatically alter it to 24 X 18 X 18. I have reported this twice to ebay customer service who supposedly have opened tickets with IT. To this day it is still not fixed and I have even replicated it multiple times over the phone with ebay reps. No one ever gets back to me and it never gets fixed. Obviously you are going to have items you ship with a box height or depth that is much higher than the length or width of the box. Why is this happening?

[fern*wood]

I have always just entered mine largest dim to smallest regardless of whether it is length or height.

[gator08041971]

This is normal.

Regardless of how the measurements are made, its always biggest side first to smallest.  Always.  So yeah, it will re-sort it.

From my experience its always been this way.  And eBay isn't the only site to do this either.

[nobody*s_perfect]

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@brains2250 wrote: ... an item which is shipping in a large box that is 18 X 18 X 24. When you save those measurements ebay will automatically alter it to 24 X 18 X 18. I have reported this twice to ebay customer service who supposedly have opened tickets with IT. To this day it is still not fixed ...

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Length is defined as the longest side.  USPS even has this stated somewhere in their policies manual.  So eBay is doing you a favor by arranging your package dimensions in the correct order for you. There is nothing to "fix."

[brains2250]

I guess this is the first time I have run into this. Still seems odd to even have L X W X H in the first place for this type of scenario. I have confirmed this on the USPS website though, so I appreciate the help and clarification.

[fern*wood]

If it bothers your head to list the dims that way, just tip your box over and the height will then be the length.   I'm just joking, but boxes never stay positioned the same way as they travel through the system.

[varebelrose]

Just curious... why does this matter? It doesnt affect the postage cost in any manner....

[crusso44]

I had eBay change dimensions when they were actually correct and In the correct order…..they should not have been changed for 15 x 8 x 6 box…. they adjusted it to length x height x with, in that order , when I was under the impression it was supposed to be entered as length x with x height….. so then I continued to list my items in the dimensions in order that eBay switched them to …..now I’m completely confused….

[nobody*s_perfect]

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@crusso44 wrote: …. they adjusted it to length x height x with, in that order , when I was under the impression it was supposed to be entered as length x with x height…..  ….

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I agree that eBay shouldn't rearrange your numbers, but it absolutely does not make any difference in postage cost, as long as the numbers themselves are the same. The postage cost for 15x8x6 is the same as for 15x6x8.

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.