mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
Accepted Solutions
It isn't 30 days from purchase, it is 30 days from when they received the item or the latest ETA date on the purchase record. If they opened a claim in Ebay, then it had to be within 30 days. Otherwise they'd need to open it in PP.
It sounds to me like you don't have a great deal of problems here. If this buyer is saying that they had to pay for the return label, then they must have opened the claim as a Buyer's Remorse Claim. That would be good news for you.
Your restocking fee would still apply since you sold it prior to May 1st.
Since your buyer buyer is saying they had to pay for the return label, that again tells me they filed a buyer's remorse claim. So since they are saying that as long as they are refunded for the label, they didn't want to return the item, that is great. If they don't use the label, Ebay will allow the refund back to your buyer. You DO NOT have to refund the buyer for the postage. Ebay will.
The buyer just needs to close the Request for Return. The unused label will be refunded to them buy Ebay. It may not be as fast as they'd like, but Ebay will refund them.
It isn't 30 days from purchase, it is 30 days from when they received the item or the latest ETA date on the purchase record. If they opened a claim in Ebay, then it had to be within 30 days. Otherwise they'd need to open it in PP.
It sounds to me like you don't have a great deal of problems here. If this buyer is saying that they had to pay for the return label, then they must have opened the claim as a Buyer's Remorse Claim. That would be good news for you.
Your restocking fee would still apply since you sold it prior to May 1st.
Since your buyer buyer is saying they had to pay for the return label, that again tells me they filed a buyer's remorse claim. So since they are saying that as long as they are refunded for the label, they didn't want to return the item, that is great. If they don't use the label, Ebay will allow the refund back to your buyer. You DO NOT have to refund the buyer for the postage. Ebay will.
The buyer just needs to close the Request for Return. The unused label will be refunded to them buy Ebay. It may not be as fast as they'd like, but Ebay will refund them.
Oh and automated returns were part of the 2017 Fall Seller Update. They began in October of 2017.
We also have more changes to the system happening in May 2018. Your will not be able to apply your restocking fee on sales after May 1st. And there are a few other changes announced in the 2018 Spring Seller Update.
@waterbed_bigfoot wrote:I thought we could still get our restocking fee if we didn't opt into automatic returns. I will have to look this one up. Thank you.
NOPE. That option is gone for all return policies, not just Free Returns.
Streamlined returns policies
Starting in May 2018, we will streamline our returns policy options. Buyers' expectations are continuously evolving and we strive to deliver a returns experience that is consistent and competitive with the changing marketplace. Our simplified return policy options will help drive a retail-standard returns experience for buyers and may boost your sales. We recommend that you begin changing your returns policies now.
The five return policy options will be:
- No returns accepted
- 30-day buyer-paid returns
- 30-day free returns
- 60-day buyer-paid returns
- 60-day free returns
Restocking fees will no longer be a return option.
Starting June 1, 2018, when you offer free returns, you’ll have greater control to manage your business, and you can decide to issue partial refunds to buyers.
Certain product categories have unique retail standards and sellers will be able to offer variations on the new returns policy options. Categories that will continue have the option to offer 14-day returns include Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.
Sellers will also be able to issue a partial refund for all returns where the item is returned used or damaged in select categories, including Business & Industrial, Parts & Accessories, Collectibles & Art, Cameras & Photo, Medical, Mobility & Disability Equipment, Home Improvement, Furniture, Musical Instruments & Gear, and Yard, Garden & Outdoor.
You will also have the flexibility to set different return policies for domestic and international returns. For example, you can choose to offer free returns domestically, and in the same listing, offer paid returns to international buyers.
Because we are standardizing returns, we will remove the "additional return policy details" field that some sellers may use to detail their returns policies. Removal of the field will simplify returns for buyers.
https://pages.ebay.com/seller-center/seller-updates/2018-spring/simplified-returns.html
@waterbed_bigfoot wrote:
@hafoster wrote:
Tell buyer to click the link "Close this return" --
shown under "Mark as shipped" on the Returns pageI called ebay and they said the customer had to call in. I don't know if this has changed but it sounds right to me.
Sigh.
@waterbed_bigfoot wrote:Well now the buyer must have called eBay and they said to send the used filled up waterbed back. What a nightmare. Now I have to figure out what I can do when I get it back here.
You had a choice to make. It is in the Ebay rules. If you do not respond to a RFR within 3 days, Ebay can escalate it and refund the buyer out of your money.
From the Ebay rules:
When an item isn't returned to the seller
In some instances, we may not require that an item be returned to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller, for example if:
- The seller chooses not to accept a return request or provide a return shipping label
- The item location was misrepresented
- It's hazardous to ship back the item
- The item no longer has a value (for instance, a ticket for a cancelled event)
Alternatively, with the buyer's consent, we may give a partial refund to cover differences between how the item was described in the listing and the actual item the buyer received. When given a partial refund, the buyer isn't asked to return the item to the seller. We may require the seller to reimburse eBay for the partial refund.
Here is a link to the entire policy.
