mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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@kris10desi123 wrote:I'm curious - those who have been lucky enough to discover that eBay does not give a **bleep** about its sellers - why do you continue to sell on here?
I just had a buyer return a dress she damaged. I had the item listed as 30 day returns buyer pays return shipping - I accpeted the return, she returned it damaged and I called eBay to find out if I can open up a case for it. eBay rep told me that I have a "business account" which means I "do not qualify for protection for faulty returns." I asked him, so who is qualified for protection from faulty returns and he was like.. uh, um... well and kept changing the subject.
He said a business account means I sold more than 100 items in a year. What is this nonsense?
I've seen many many posts about how ebay does not protect their sellers and I believed them but I had to see it for myself I guess. I'm not wasting my time on here any more. Good luck to you all.
BYE EBAY!
It is unfortunate, but you can't always bank on what a CSR tells you at the call center. It often times takes a couple or more phone calls to get to one that is actually trained and/or actually understands the advice they give out. You got someone that had no clue as to what they were talking about.
Sellers have no ability to open an actual "case" against a buyer for the improper use of the Return system. We never have had such a vehicle. It is an interesting concept, but no one that Ebay is likely to adopt.
You can appeal the case that the buyer opened, but it is highly unlikely that Ebay will do anything to the buyer or return your money. And they certainly will not force the buyer to repay the amount you refunded to them. That never happens.
Fortunately returns are a small portion of our business here on a normal basis. The vast majority of transactions go off without a hitch and that is what keeps sellers here. I know it is frustrating when a buyer takes advantage of you and the system. It has happened to many sellers and will continue to happen. Ebay will side with the buyer on this stuff. Sad but true. No matter how much evidence you have.
But you can call and report the buyer for misuse of the Return system. You can actually do that on the website too and I encourage you to report them on the website and call it in. It is important for sellers to do this so it builds history on these buyers. While with this buyer it does not help you, if you get another buyer that does something similar and has done it to other sellers that HAVE reported it, then YES the reports can help us all in the long run. We all should do our part when we have buyers that abuse us and the system.
@kris10desi123 wrote:I'm curious - those who have been lucky enough to discover that eBay does not give a **bleep** about its sellers - why do you continue to sell on here?
I just had a buyer return a dress she damaged. I had the item listed as 30 day returns buyer pays return shipping - I accpeted the return, she returned it damaged and I called eBay to find out if I can open up a case for it. eBay rep told me that I have a "business account" which means I "do not qualify for protection for faulty returns." I asked him, so who is qualified for protection from faulty returns and he was like.. uh, um... well and kept changing the subject.
He said a business account means I sold more than 100 items in a year. What is this nonsense?
I've seen many many posts about how ebay does not protect their sellers and I believed them but I had to see it for myself I guess. I'm not wasting my time on here any more. Good luck to you all.
BYE EBAY!
It is unfortunate, but you can't always bank on what a CSR tells you at the call center. It often times takes a couple or more phone calls to get to one that is actually trained and/or actually understands the advice they give out. You got someone that had no clue as to what they were talking about.
Sellers have no ability to open an actual "case" against a buyer for the improper use of the Return system. We never have had such a vehicle. It is an interesting concept, but no one that Ebay is likely to adopt.
You can appeal the case that the buyer opened, but it is highly unlikely that Ebay will do anything to the buyer or return your money. And they certainly will not force the buyer to repay the amount you refunded to them. That never happens.
Fortunately returns are a small portion of our business here on a normal basis. The vast majority of transactions go off without a hitch and that is what keeps sellers here. I know it is frustrating when a buyer takes advantage of you and the system. It has happened to many sellers and will continue to happen. Ebay will side with the buyer on this stuff. Sad but true. No matter how much evidence you have.
But you can call and report the buyer for misuse of the Return system. You can actually do that on the website too and I encourage you to report them on the website and call it in. It is important for sellers to do this so it builds history on these buyers. While with this buyer it does not help you, if you get another buyer that does something similar and has done it to other sellers that HAVE reported it, then YES the reports can help us all in the long run. We all should do our part when we have buyers that abuse us and the system.
@kris10desi123 wrote:thank you for the kind response! My post was filled with anger LOL and I feel like snarky comments were a given but this helped.
I'm very glad my post was able to help you. Please let me know if there is anything else you need a little helping had with.
@kris10desi123 wrote:I discovered that with Free Returns you have the option of giving a partial refund (per Spring 2018 update to policies) and if the buyer complains or leaves negative feedback the seller is protected by that. So I might give that a shot instead.
YES, but ONLY if you follow the guidelines for the partial refund. You can't reduce the refund for a restocking fee or to cover shipping to or from. You have specific reason why you can reduce the refund and by how much.
Condition of return
Refund deduction guidance
Excellent condition:- Unused
- Undamaged
- Unaltered
- All items included in the original package included
- Original packaging (where applicable)
- Must include provided certificates of authenticity, grading or appraisal
- Factory seal must not be broken/opened (if applicable)
- Original tags included & attached (where applicable)
- Food and liquor items must not be opened
- Vacuum seal intact (if applicable)
No deductions
Good condition:- Missing original packaging
- Not sealed
- Original tags unattached
5%–10% deduction
Fair condition:- Missing parts
- Signs of wear or use
- Item has been installed
- Original tags missing
15%–30% deduction
Poor condition:- Signs of use
- Missing essential parts
- Item is damaged
- Broken factory seal
- Materially different than how it was shipped to the buyer
- Item is defective, requires service or repair
- Missing provided certificates of authenticity, grading or appraisal
- Opened food and liquor items
35%–50% deduction
Misuse of this feature
This feature is incentive for you to provide buyers with exceptional experiences, such as offering free returns. This feature may not be used to recoup market losses on items returned in the same condition or recoup return shipping and restocking fees. It may only be used to recoup losses when an item is returned in a different condition than the original item. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this feature, or suspension from buying, selling, or using other site features.
