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Ebay International Shipping

I used the International shipping service via Ebay.  As to percentage of bad delivery rate, at least 50% of my sales and purchases via this service did not get to the buyer or the buyer received the wrong item.  Just the past couple of days the service mailed Gummy vitamins instead of my watch to the buyer in Spain.  In the 25 years plus on selling on ebay I have never sold food.  The buyer is asking to return the item.  I have talked to Ebay and they guarantee that I will not get charged for this mistake (including shipping charges).  I do not want gummy vitamins returned to me.  What I want is the customer to be happy.  Ebay noted human error occurs.  Do all agree the service is not working, and how do I respond to the return.  

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Ebay International Shipping

And reports like this are why I get more reluctant to use International Shipping. I sold items under the GSP...never an issue.  I opted out of ISP in the beginning, waiting to see feedback from users. I keep toying w/ the idea of signing up for it, but  I think I'm still going to wait.   Hope your issue works out and you have a happy customer.  But the time involved trying to work this out...unacceptable.

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Ebay International Shipping

Thank you for your interest and reply.  I mailed an item internationally yesterday and did not use their service.  I will never use their service again.  The only plus about the service is 1.  it is cheaper 2.  they guarantee if there is a problem I am guaranteed reimbursement.  Although, when I mail myself vs. this service I have not had a problem and I am able to track correctly.  Solving the problem takes time.  It is never the buyer's fault.

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Ebay International Shipping

I am sure that there are some mistakes. I will say that it's working most of the time or ebay would have shut it down.  I had 4 sales to Canada.  3 have already arrived. I have not checked on the last one but since I have not gotten an email from the buyer, that one is good too.  I suspect that it's very expensive.  I had a buyer from France ask a few questions on an item and I even sent him a best offer and he wrote back and said that shipping was too expensive and thanked me.  It was for a 4 ounce diecast car.  So I wonder how much Ebay is charging for a small car.  The box is 4x4x3".

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