Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Tracking info shows delivery to wrong city & state

Hello - I'm hoping that someone can help me here. I've had two buyers in as many days reach out to me stating that their tracking information shows their items as being delivered - to MY city and state! Both buyers live in different states and I only...

How long may it take for seller's shipping setting to get updated?

Hello everyoneI've recently wanted to buy something via auction, however, the seller had Germany only shipping option set, and I live in Poland, meaning I couldn't bid. I messaged the seller and asked them to change it, and they said they did, but i ...

Resolved! buyer said the address he put in is not what ebay put on the shipping label.

the street # is right but the city, state, and zip. is wrong.i don't see how i can change the address what can i do.Do i have to cancel the sale

Question about customs form to Guam

I had an item sell to a buyer in Guam. I am a bit confused by the customs form that comes up with the shipping label on eBay. It is asking for a license number, certificate number, invoice number & has an AES/TIN/exemption field as well. The “Type of...

Postage fees being taken out of checking instead of sale proceeds.

I have not changed this setting. I have it set to come out of the sale proceeds. How do I get to this option page to make sure nothing has been changed somehow?

Package marked as delivered but it was never physically received

This is my first time posting here but I am at a loss and think this would be my last time after twelve years shopping on eBay but just felt like I needed an outlet to pour into before I throw in the towel so to speak. I had two items since during th...

Resolved! Charged $1380 and not $200 for eBay Generated UPS Label

I created a UPS shipping label using the eBay shipping service and was quoted $200 based on 29x85x10" 147 pounds. UPS resized it at 32x83x12" and billable weight of 192 pounds and charged me $1380. (Worth noting that the tracking shows the actual wei...

Shipping Charges

I've just sold two items. While listing them, the recommended shipping was USPS media mail for $4.67. I decided to round it up to $5 to help cover packing supplies. When the buyers paid, Ebay kept the $5 charged for shipping, plus charged me $4.67 (o...

FedEx adjustment of $102 to $385 due to box dimensions appears to be incorrect. Need advice!

I recently sold a bicycle wheelset and shipped it using a FedEx bike box with dimensions of 54x28x8 from Texas to North Carolina. The cost using the eBay Fedex Home Delivery calculator/label generator was $102.08. I received a notice today that the "...

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Wood Item Undeliverable from UK

Ebay has marked a perfectly legal Mahogany item from the UK as undeliverable? Are they just shipping no wood at all anymore? This is absurd. And when I call Ebay support, while very nice, they are clearly getting no info from Pitney Bowes on the item...

USPS Office locator and local phone numbers link

Here is a link to contact local USPS offices. Links have local phone numbers, addresses and hours.I use this link to give buyers their local information to contact when item is delivered but missing or stolen. Tip of the month: Local search for USPS ...

Change message on packing slip

How do you change the message on the packing slip, to a custom message?

Switch to local pickup after payment and pickup

I sold an item, didn’t offer local pickup at the time. But I noticed the address was a couple miles away, so I offered to refund shipping and let buyer pickup. Item has been picked up. (I have cameras outdoors, so have a record of buyer receiving the...

ebay shipping costs are way off

For some reason, I put in the weight and dimensions for the package and ebay chose the flat rate envelope rate for $8 but I just took it to the USPS and it is oversize and costs $87. What is going on here?

Resolved! Am I still eligible for Ebay International Shipping?

I am in the USA and I want to list an item for sale on the UK ebay site,where it should get the attention of UK buyers. Am I still eligible for ebay international shipping? The buyer will know that it is coming from the USA