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Ebay International Shipping applied inconsistently

Hi All,

I'm having trouble with some of my listed items not displaying "Delivery To" options other than the US.  I'm enrolled in Ebay International Shipping, I used it for an item I sold last week.  I wouldn't have known this was an issue if that buyer hadn't reached out to see why I didn't list Canada on just some new listings.

 

One of the items I'm seeing this on is:  https://www.ebay.com/itm/286284483958

I posted that on Saturday.  On Sunday I posted another similar item and it does NOT have the problem.  It shows the full list of countries are available to choose from:  https://www.ebay.com/itm/286286107595

 

Did I mess something up when I posted?  They are both allowed items, same size and weight (16x11x6 - 15lbs), and posted a day apart.  I never select additional international shipping options, I've had good luck with EIS in the past so I let it do what it does.  When I edit the listings, both say "eBay International Shipping: Your listing will show up for buyers worldwide, where applicable".

 

What am I missing?  Any help is appreciated!  Thanks!

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Ebay International Shipping applied inconsistently

For what it's worth, in case someone else has the same issue:  I spent an hour chatting with the eBay customer support.  In the end, he said it looked like a technical issue and was escalating to tech support team.  He said to expect a response in 3-5 business days.  Too bad my listing ends in two...

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Ebay International Shipping applied inconsistently

 

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