EIS program question - excluding a country for specific listings etc...

[smiles1012]

I have been pretty stoic in only wanting to ship domestically, so have always excluded everything else, and still have my setting to exclude anything not domestic.  So yesterday I had a sale that shipped through the EIS system. I was surprised, but decided to roll with it and see how it went. Reading up on the system I believed there was a way to exclude certain countries during the listing process - for example, if I am selling something that has feathers/seeds/wood/nuts etc... and want to exclude Australia. 

I am trying to list a lot of tagua nut buttons and wanted to exclude Australia, but I can't find a way to exclude them. What is the process, if any?

Thanks!

[pjcdn2005]

I don't use EIS but I thought that you could exclude directly on the listing or in your shipping policy.

Right now you do have some listings that are using the EIS but they also have some exclusions that you may not want. For example, item 335276444422 has quite a long exclusion list. Some of them are put on there by eBay but the majority of them must be exclusions that you  had set up in the past.

Excludes: 

American Samoa, Barbados, Belarus, Brazil, British Virgin Islands, Comoros, Cook Islands, Dominica, Falkland Islands (Islas Malvinas), French Guiana, French Polynesia, Guadeloupe, Guam, Guernsey, Iraq, Jersey, Libya, Marshall Islands, Martinique, Mayotte, Micronesia, Netherlands Antilles, New Caledonia, New Zealand, Niue, Palau, Puerto Rico, Reunion, Russian Federation, Saint Helena, Saint Pierre and Miquelon, Somalia, South Africa, Svalbard and Jan Mayen, Tuvalu, Ukraine, Venezuela, Virgin Islands (U.S.), Western Sahara

[wastingtime101]

The first thing you need to check @smiles1012 is whether or not the setting for eIS to override your direct shipping exclusions is turned on. Go to your shipping preferences page under account settings then go to exclusions and see what this shows. If it shows that setting is turned ON (blue), then that's why the Australia order went through. If that setting is turned OFF (gray) then you need to look at both your listing level and account level exclusions to see what's happening.

What's the item number?

[krazzykats]

eBay International Shipping | eBay

[smiles1012]

Yes, I deliberately excluded all non-domestic shipping, except APO etc..., on ALL my listings. I used to ship internationally on Etsy and just didn't want to deal with customs etc.. anymore. I never intended to participate in EIS and I believe I deliberately opted out recently? - but somehow I was opted in? Anyway, I decided not to stress about the sale and see what the process would be like, as I get an occasional sale to an overseas client through their shipping services and never had a problem.  I think I'd like to try EIS, but don't know how it works to block individual countries during the listing process for a single item. 

[smiles1012]

The toggle is on, although I think I remember recently opting out. So that's odd, but I'm not stressing about that. I figure I'll give it a try, but would like to know how to exclude from EIS while listing. 

[smiles1012]

Is there a way to exclude a single listing? I'm understanding the opt-out altogether, but can't find how to opt out on a single listing. 

[wastingtime101]

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@smiles1012 wrote:

The toggle is on, although I think I remember recently opting out. So that's odd, but I'm not stressing about that. I figure I'll give it a try, but would like to know how to exclude from EIS while listing. 

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The toggle in my screenshot above @smiles1012 ?

I'm not referring to the toggle that opts you in or out of eIS. I'm referring to the exclusions toggle shown above.

[smiles1012]

Yes, like your screenshot. I never toggled that on, but it is on.

[wastingtime101]

Alright, thanks for confirming. As I said above, when that toggle is ON it will override any exclusions you apply. You have to turn that toggle OFF if you want to exclude countries from eIS eligibility.

[smiles1012]

Well, my question is more how to I exclude a specific country/countries on an item during listing? I'm kind of intrigued by the eIS system, and am willing to try it, but was under the impression that you could adjust exclusions during the listing or revising process? Like I might want to ship tagua nut buttons to Canada, or England, but not Australia? How do I stay in eIS but exclude specific countries for specific listings?  and thank you very much for your help BTW. 

[tobaccocardyahoo]

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@smiles1012 wrote:

I have been pretty stoic in only wanting to ship domestically, so have always excluded everything else, and still have my setting to exclude anything not domestic.  So yesterday I had a sale that shipped through the EIS system. I was surprised, but decided to roll with it and see how it went. Reading up on the system I believed there was a way to exclude certain countries during the listing process - for example, if I am selling something that has feathers/seeds/wood/nuts etc... and want to exclude Australia. 

I am trying to list a lot of tagua nut buttons and wanted to exclude Australia, but I can't find a way to exclude them. What is the process, if any?

Thanks!

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If you are trying to exclude them because they are not legal to import into Australia, you need not be concerned. Your items will not be offered for those shipping locations where it is illegal to be imported, EIS handles that. If EIS makes a mistake, you are not responsible, you are not the exporter of record, and if the shipment is seized, Ebay is responsible for reimbursing the customer  - not you.

EIS is designed to be no more work than selling domestically for the seller, and less risk for the seller.

As a seller who refused to export for many years based on past bad experiences, EIS has meant no more work, extra sales and less risk.

You are thinking too hard because of what you know. Selective amnesia is my recommendation.

[wastingtime101]

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@smiles1012 wrote:

Well, my question is more how to I exclude a specific country/countries on an item during listing? I'm kind of intrigued by the eIS system, and am willing to try it, but was under the impression that you could adjust exclusions during the listing or revising process? Like I might want to ship tagua nut buttons to Canada, or England, but not Australia? How do I stay in eIS but exclude specific countries for specific listings?  and thank you very much for your help BTW. 

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You'd have to turn that toggle off. It's all or nothing - either you override all exclusion settings with eIS or none.

Basically, if you're not shipping direct internationally anywhere, you can apply no exclusions. Then eIS will be the only service offered. And if you want to exclude specific countries from eIS you turn that toggle off and exclude just those countries.

Or you can leave the toggle on then you don't have the ability to manually exclude any location from eIS and you leave it up to eBay to determine what is / is not eligible for shipping to each country.

As another poster said, eBay generally blocks items that are restricted from import to certain countries and if they miss something, they'll stop it at the hub, refund the buyer, liquidate the item, and you keep the sale.