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@wastingtime101 wrote:
elizabeth@ebay wrote:
@wastingtime101 wrote:
The Time Away help page (link) was updated and now lists eBay International Shipping transactions as one of the exceptions to the Time Away settings. Handling times will not be automatically adjusted on those sales.
Hi @wastingtime101. We've received the following response:
"The information on the help pages has been updated to reflect the correct information, which can also be found on the Seller Center. If you schedule Time Away, your EDD on eIS listings will be updated to reflect the extended handling time."
Thanks elizabeth@ebay and kyle@ebay , but I'm still seeing EIS on the exceptions list. I don't see an update to this help page:
https://www.ebay.com/help/selling/selling-tools/time-away?id=5137
Maybe a different help page was updated? But the Time Away help page was not.
Hey @wastingtime101. Sorry for the confusion. The team has replied saying the update is in progress and will update us once it's complete. Thank you for your patience and bringing this to our attention.
Elizabeth,
@wastingtime101 wrote:
The Time Away help page (link) was updated and now lists eBay International Shipping transactions as one of the exceptions to the Time Away settings. Handling times will not be automatically adjusted on those sales.
I asked devon@ebay about this back in December (link) but after reaching out on this he didn't get an answer.
As of May (link) the Time Away help page did not include EIS on the exceptions list and that's the advice I was giving out to other sellers (link). I checked last month and EIS was not on the exceptions list.
But I was looking at the Time Away page this weekend and see that exceptions list has changed. EIS is now listed as an exception. Sellers that allow sales on Time Away should opt out of EIS during this time on their shipping preferences page (link), then opt back in after they return from the break, otherwise they'll face late shipping defects on any EIS sales that come in while on Time Away.
Whether you choose to allow sales or pause them, delivery dates won't be updated for:
- Second Chance Offers
- Auto-accepted offers
- Pending counter-offers
- Seller initiated offers accepted during Time Away
- Items with local pickup or in-store pickup as the shipping option
- Digital items
- Athletic shoes eligible for Authenticity Guarantee
- eBay International Shipping transactions
Adding kyle@ebay elizabeth@ebay. This sort of change should be communicated to sellers opted in to EIS so they're not caught unaware.
Hey @wastingtime101 I definitely agree! That could have a pretty huge impact on sellers who didn't know! I'll be glad to pass along this feedback to the proper teams.
Kyle,
@wastingtime101 wrote:
The Time Away help page (link) was updated and now lists eBay International Shipping transactions as one of the exceptions to the Time Away settings. Handling times will not be automatically adjusted on those sales.
I asked devon@ebay about this back in December (link) but after reaching out on this he didn't get an answer.
As of May (link) the Time Away help page did not include EIS on the exceptions list and that's the advice I was giving out to other sellers (link). I checked last month and EIS was not on the exceptions list.
But I was looking at the Time Away page this weekend and see that exceptions list has changed. EIS is now listed as an exception. Sellers that allow sales on Time Away should opt out of EIS during this time on their shipping preferences page (link), then opt back in after they return from the break, otherwise they'll face late shipping defects on any EIS sales that come in while on Time Away.
Whether you choose to allow sales or pause them, delivery dates won't be updated for:
- Second Chance Offers
- Auto-accepted offers
- Pending counter-offers
- Seller initiated offers accepted during Time Away
- Items with local pickup or in-store pickup as the shipping option
- Digital items
- Athletic shoes eligible for Authenticity Guarantee
- eBay International Shipping transactions
Adding kyle@ebay elizabeth@ebay. This sort of change should be communicated to sellers opted in to EIS so they're not caught unaware.
Hi @wastingtime101. We've received the following response:
"The information on the help pages has been updated to reflect the correct information, which can also be found on the Seller Center. If you schedule Time Away, your EDD on eIS listings will be updated to reflect the extended handling time."
Elizabeth,
elizabeth@ebay wrote:
@wastingtime101 wrote:The Time Away help page (link) was updated and now lists eBay International Shipping transactions as one of the exceptions to the Time Away settings. Handling times will not be automatically adjusted on those sales.
Hi @wastingtime101. We've received the following response:
"The information on the help pages has been updated to reflect the correct information, which can also be found on the Seller Center. If you schedule Time Away, your EDD on eIS listings will be updated to reflect the extended handling time."
Thanks elizabeth@ebay and kyle@ebay , but I'm still seeing EIS on the exceptions list. I don't see an update to this help page:
https://www.ebay.com/help/selling/selling-tools/time-away?id=5137
Maybe a different help page was updated? But the Time Away help page was not.
@wastingtime101 wrote:
elizabeth@ebay wrote:
@wastingtime101 wrote:
The Time Away help page (link) was updated and now lists eBay International Shipping transactions as one of the exceptions to the Time Away settings. Handling times will not be automatically adjusted on those sales.
Hi @wastingtime101. We've received the following response:
"The information on the help pages has been updated to reflect the correct information, which can also be found on the Seller Center. If you schedule Time Away, your EDD on eIS listings will be updated to reflect the extended handling time."
Thanks elizabeth@ebay and kyle@ebay , but I'm still seeing EIS on the exceptions list. I don't see an update to this help page:
https://www.ebay.com/help/selling/selling-tools/time-away?id=5137
Maybe a different help page was updated? But the Time Away help page was not.
Hey @wastingtime101 thanks for the follow up. We've reached back out to them again and we'll keep you posted!
Kyle,
@wastingtime101 wrote:
elizabeth@ebay wrote:
@wastingtime101 wrote:
The Time Away help page (link) was updated and now lists eBay International Shipping transactions as one of the exceptions to the Time Away settings. Handling times will not be automatically adjusted on those sales.
Hi @wastingtime101. We've received the following response:
"The information on the help pages has been updated to reflect the correct information, which can also be found on the Seller Center. If you schedule Time Away, your EDD on eIS listings will be updated to reflect the extended handling time."
Thanks elizabeth@ebay and kyle@ebay , but I'm still seeing EIS on the exceptions list. I don't see an update to this help page:
https://www.ebay.com/help/selling/selling-tools/time-away?id=5137
Maybe a different help page was updated? But the Time Away help page was not.
Hey @wastingtime101. Sorry for the confusion. The team has replied saying the update is in progress and will update us once it's complete. Thank you for your patience and bringing this to our attention.
Elizabeth,
