Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping Cost

If I send an item thru UPS to the buyer. at the end of the bid. and I pay for example $100 for shipping, how does ebay know to charge the buyer that amount.

Ebay sent wrong return label

A Buyer wants to return something that was sent in a large priority box. I clicked on on the ebay buy a shipping label. The Buyer sent me a screen shot of a Ground Advantage label that doesn't have the address I normally use. Just one I occasionally ...

Resolved! How to charge shipping multiple times for multiple quantities on single item?

I recently posted a listing for computer monitors. I have the packaging and ability to send them individually, but a customer just bought 3 of them. This in itself would not be a problem, but eBay automatically combined the order and only charged the...

Misrepresenting the location, and subsequently enjoying a 21-day delivery window ?

Hello eBay Customer Service,I hope this message reaches you well. It's with great concern that I bring to your attention an issue affecting the integrity of the eBay marketplace, specifically related to dishonest shipping practices that are detriment...

Does The eBay International Shipping Program display personal information on Customs forms?

Hey - sorry for what I’m sure seems to sound like a sketchy title haha.I am involved with some niche collecting communities on Facebook. About a year ago I had a very negative interaction with a person in one of these groups - I won’t get into it but...

SpeedPAK says delivered but not to me.

SpeedPAK says my package was delivered to me on November 24, 2023 at 16:12 PST.I never received it.I just left my USPS office and they are unable to track delivery because SpeedPAK tracking number is not in the their system.What do I do next to locat...

ebay standard envelope service

Still have problems with printing some of my labels for patches. The patches are in a right category not available to print in some of police category MS, ID, ME, WA & MO maybe more too. I have report this many times no fix yet.

Return Shipping Policy differs from product description

I bought a motherboard from a seller in South Korea, which was defective and now I want to return it, but I'm concerned about the shipping fee, as it is overseas and is pricey. In the description of the product it says the buyer is responsible for pa...

Tracking shows the order was cancelled and must contact the seller. Seller is not responding.

Hello! I'm not quite sure how to approach this, since I encounter such a problem before. Basically I've order an item on the 22nd, which was dispatched on that day. But upon checking the tracking number that was supplied, it stated the order was canc...

Resolved! Flat rate vs calculated shipping for priority

I am using USPS priority shipping, mostly their polymailers.However I chose the “calculated “ shipping option with my very first listing and now it’s always there.So when I put in the measurements, do I need to measure the height/thickness of the pac...

Tracking items taking longer than not tracking items

Although everything should have tracking I feel items without tracking get to their destination so much faster.It's a hard decision to make. I received positive feedback from someone from Germany....item mailed without tracking on November 20th and I...

Combined shipping when the buyer has paid for her items (6)

I have read through all of the information provided under "Offering Combined Shipping" and "Combining Shipping Fees " under that. I am not certain my buyer has paid for shipping, but I am going to assume she has, so I want to send her a partial refun...

change from ship to local pickup after sale has been made

Listing offered shipping and local pickup. Buyer selected shipping but we af=greed on local pickup. How can I prove he received item since system is only looking for tracking info?

Do you offer free shipping on auctions? If so, do you add the ship cost to the min bid price or not?

New seller here, looking for advice: With buy-it-now listings you can incorporate the cost of "free" shipping cost into the price for a visibility boost, but for auction listings, does it still make sense to do that? If you set the minimum bid to cov...