Does eBay even try?

[greenleafnutrients]

This is supposed to be a Silicon Valley tech company, but their system is just sometimes so bad I can't even understand it.

I literally have the shipping setup based on weight, and eBay charges the customer $10 less than what they charge me for shipping.  How can their platform be so bad?

[philsumm]

Don't forget they're going to charge you another $2.38 as FVF on the shipping that the buyer underpaid.....

[pjcdn2005]

@greenleafnutrients

It looks as if the buyer paid for a first class international flat/large envelope which doesn't have delivery confirmation and you bought postage for a first class int'l package which is probably what you wanted to use in the first place.

Do you have large envelope checked off on the listing form? If so, the calculator charged your customer the first rate which can no longer be used for merchandise. If you checked off the exact same settings when you printed the label, it might have automatically upgraded you to package but that's a guess on my part.

[terrycanarsky]

The screenshot shows the buyer paid for international first class *package*, not envelope.

~M

[greenleafnutrients]

Its first class mail international international service, its the only option for first class mail shipping that is not Priority mail or Priority Express.  There is literally only 1 option to select for this.

They charge the buyer $22, and charge me $33 without any changes to setting at all.  Its based on the exact weight in the listing (this one was 2lbs 5oz).  It seems like its just terribly designed/careless software for shipping, which seems like it would be a priority for eBay to get right, since their entire platform is based on shipping products in 99.9% of cases.  How can they completely neglect the use case of sending package internationally and screw up this pricing?

Probably they are trying to push their new global shipping system so they purposely overcharge sellers who do not use it.

[pjcdn2005]

Yes but if you have large envelope checked off under dimensions that tells the calculator that it is a 'flat' not a package so the buyer paid for the less expensive service.  Then I guess when you did the label it automatically disqualified the flat option because it was merchandise, not documents.  Actually, I don't know if you can even purchase a 'flat' label on ebay.  It would be nice if someone else could comment. 

I agree that the calculator on the syi form isn't set up very well but ebay didn't overcharge you, they charged you the usps package rate. I know that other sellers have run into the same problem so I'm just trying to explain how it works so that you know what to watch out for.

[muttlymob]

For a 2 lb 5 oz. package the postage for a First Class Large Envelope for your international destination is $23.84.  The postage for a First Class Parcel is $33.96.

So the shipping calculator in your listing is set to Large Envelope under package type.  The eBay label is printing for a First Class Parcel.  Both the listing calculator and the label printing are working right.  It is your package type in the listing that is wrong.

The package type drop down box is below the International shipping section:

[greenleafnutrients]

wrong, there is no difference in price, the dimensions are exactly the same, and ebay only offers 1 shipping service for international outside of Priority/Express

[berserkerplanet]

Wrong.

Muttly's image shows you the path.

eBay has one First Class International services option on the pulldown. To specify the correct sub-product under that mail class you have to select "Package or Thick envelope" in the listing for FCPIS (First Class Package International Service), which is what you printed the label for and paid more for.

You chose large envelope in the listing which invokes FCMI (First Class Mail International), and the buyer paid the lesser amount for that different service. (which can no longer be used for merchandise shipments anyway)

The amounts you showed in you OP clearly demonstrate that as they match the USPS chart values exactly for the two services.

[muttlymob]

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wrote:

wrong, there is no difference in price, the dimensions are exactly the same, and ebay only offers 1 shipping service for international outside of Priority/Express

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You are looking only at the shipping service - when you need to also look at the package type.

There is a difference in physical dimensions, characteristics and price between a First Class Letter, First Class Flat (large envelope) and First Class Parcel.