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Discrepancy of Shipping Cost Between What Buyer Paid and How Much it Cost Me?

Shipped an item out today. The shipping option was for FedEx Home, "actual cost" based on dimensions and weight.

The buyer paid $10.52 for this option, but then when I went to print out the label, it cost me $12.64?!? If it calculated how much to charge the buyer based on the information I provided and I used that same info when I printed the label, how is there a discrepancy?!

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Discrepancy of Shipping Cost Between What Buyer Paid and How Much it Cost Me?

Anonymous
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Consider yourself lucky that it was only $2, if you read these boards you will find that the eBay/FedEx ruse has stolen a lot of money from sellers. One poster said FedEx charged them $1000 more than quoted/estimated with no help from eBay.
Also know you are not out of the woods quite yet as FedEx can still charge you even more and will add it to your monthly eBay bill.
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Discrepancy of Shipping Cost Between What Buyer Paid and How Much it Cost Me?

Good Grief, is this true? I'm shipping an expensive item, always have used USPS but the charges seem higher than Fedex and UPS.  I need insurance, so have to choose the shipping method from all three that give higher amount insurance option.

 

Who's the best to choose then?

 

Thx

Message 3 of 7
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Discrepancy of Shipping Cost Between What Buyer Paid and How Much it Cost Me?

If you used FedEx, you won't know how much it cost you until it shows up on your invoice.

The charge could be higher or lower.

Have a great day.
Message 4 of 7
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Discrepancy of Shipping Cost Between What Buyer Paid and How Much it Cost Me?

You were charged a surcharge.  Try to use USPS.  If you input the correct weight and measurements  and choose USPS you'll get the correct rate.  

 

https://www.fedex.com/en-us/shipping/current-rates/surcharges-and-fees.html

Message 5 of 7
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Discrepancy of Shipping Cost Between What Buyer Paid and How Much it Cost Me?

If you need insurance it is available through all the carriers, also there is third party insurance available. I haven't used it as I self insure. Others can tell you which is best in that area.  

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Discrepancy of Shipping Cost Between What Buyer Paid and How Much it Cost Me?


@sweetsongsales wrote:

The buyer paid $10.52 for this option, but then when I went to print out the label, it cost me $12.64?!? If it calculated how much to charge the buyer based on the information I provided and I used that same info when I printed the label, how is there a discrepancy?!


That additional amount could be due to several things:

  • Your listing weight/dimensions are different than your purchased weight/dimensions
  • You added insurance, or put in a declared value higher than the included insurance
  • You are getting assessed a Delivery Area surcharge, or some other FedEx surcharge ... FedEx has a lot of these "gotchas" in their price structure, some of which you will only discover once you are billed through your eBay invoice.
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