A recent purchased sweater arrived crammed into a USPS Priority Mail envelope with the top flap open almost halfway as displayed in the picture. Except for the tape added across the middle by the folks at the Post Office, the package would have been open further; the seller admitted that the tape was not his and he commented that he would consider using tape in the future. As displayed in the picture, the open section of the mailer was not torn, just never sealed.
What made this delivery (and the purchase) even more disappointing is that, upon opening the package the rest of way, I discovered the presence of an open ziplock bag. Due to how the sweater was “folded”, the ziplock bag could not be sealed to contain the sweater. The seller had not even considered putting the sweater into the mailer with the open ziplock bag at the bottom of the mailer: there was no protection for the sweater.
The thing that prompts me to share this is that a couple days after this purchase, I had purchased another sweater of the same type, but a different color, from another seller. This sweater was also shipped in the same type of mailer, but this second seller sealed the mailer and used tape to ensure that the flap would not open. This second package was received securely sealed and the sweater was well-protected, in contrast to the first sweater being delivered open and dirty.
Although I planned to wash both sweaters (of course), I was disappointed by the lack of care used by the first seller and very pleased by the care used by the second seller. The first seller was indifferent to the package being open and his comments made me feel as if he did not care how the sweater was delivered since it was no longer his “problem”.
Taking the few minutes to seal a package to protect the buyer’s purchase makes a big difference: that is one of the things that a good seller does.
