Delayed return

[1077nataliaway]

I have an unusual situation: buyer requested return of the item the next day after delivery, because he changed his mind. He has got approval immediately and had 30 days to ship the item back to the seller. Today it is already 40 days after and he stiil didn't ship the item. Seller holds the money from the transaction, cannot use them. Is this some new scheme against sellers, like wear the jewelry (as in this case) for an extended period and return used item (wnich seller must resell it as Preowned instead of original New)? Or may be buyer trying to resell the item with profit and waiting for his customer?

In any case, what should do the seller after Return period is expired?

[mtgraves7984]

Can you not yet go in and close the case? Seems like it's been long enough.

[cream_couture]

I used to call eBay. With calls restricted, I would contact eBay ASAP on social media (Twitter or Facebook) to ask them to close the return for you.

[1077nataliaway]

Go to eBay Facebook seems to be a good solution. Thanks for that.

But this case just make me wonder, why there is no standard eBay closure for the expired Returns?

So many words about the significance of providing the Return option for buyers and no word about 

a situation like mine.

[orangehound]

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@cream_couture wrote:

I used to call eBay. With calls restricted, I would contact eBay ASAP on social media (Twitter or Facebook) to ask them to close the return for you.

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eBay won't do this any longer.  It was in the 2020 Spring Seller Update.  eBay now automatically closes abandoned returns after a set period of time.

[1077nataliaway]

How do I know the set period of time for my items?

[mtgraves7984]

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@1077nataliaway wrote:
How do I know the set period of time for my items?

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It's like forever + 1 day. (Sarcastic... but not so much.)  Read the Spring Seller Update. It's in there somewhere.

[bebe-1153 · Accepted solution]

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@1077nataliaway wrote:
How do I know the set period of time for my items?

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It's 21 business days + an additional 15 business days, from these examples today:

link

Apr 7 to May 7 (includes 1 public holiday) is 21 business days

May 7 to May 29 (includes Memorial Day) is 15 business days

link

Mar 31 to Apr 30 (includes 1 public holiday) is 21 business days

Apr 30 to May 21 (no public holidays) is 15 business days

That's pandemic-extended from the original 10 business days + additional 5 business days in this new policy:

How much time are buyers given to ship returned items?

When buyers are sent an eBay-generated return label, the return is closed if the label is not printed within 10 business days. If the buyer prints the label, we allow the return to remain open an additional 5 business days to ensure shipping scans are captured. When buyers are not sent an eBay-generated return label, we wait up to 35 business days before closing the return.

[1077nataliaway]

Thank you for the clear answer. In my case, delivery of the item was on April 9, I should wait till June 1, then eBay will close the case and no returns allowed any more. We'll see.