Hi- I sold an unlocked iPhone and the buyer is claiming the phone is defective and has not been unlocked. I even sent them the unlocked email. They are also claiming they went to a cell phone provider and was told the phone could not be used until it is unlocked. IT IS UNLOCKED! My biggest problem is not the return is it that I paid for expedited shipping to them, paypal fees and now have to pay for the return of a phone that I know is unlocked. I contacted an ebay rep and was told basically to just pay shipping back. This perfectly functioning phone is now costing me a lot of time and money. I have sold 2 other iPhone at the same time and not a single problem with either of them. I have send messages to buyer and they are not responding. Any suggestions what I can do?
Did they already open a defective item case with eBay? you only have 3 days to send them a return label or eBay will do it for you and then you'll get a non-resolved strike on your account. When you say expedited do you mean $35 overnight or the $8 flat-rate?
Yes, they already opened a defective item case. I have been trying to communicate with the buyer about the return and they are not responding at all. I've send 4-5 messages. It has been over 3 days because i was waiting for them to reply.
Are you in the same country? eBay does not require a buyer to reply, they just have to escalate after 3 business days if you don't send the funds or a label. They may also get a refund from you without having to return your item. Best to respond to the case asap or you'll lose your money and phone plus get a sellers strike.
Yes, they already opened a defective item case. I have been trying to communicate with the buyer about the return and they are not responding at all. I've send 4-5 messages. It has been over 3 days because i was waiting for them to reply.
If you wait to long and the buyer ask Ebay to step in, they could refund buyer from your Pay Pal account and not have them return the phone.
Thank you! I plan to prove it is not defective and will report them. I've had an ebay account since 2001 with 100% positive feedback and this will be the last time I sell anything on here. So disappointing.
no negs, neutrals, or disparaging feedback allowed to be left for buyers since 2008... or you'll get another seller strike - too many of those and your selling days will be over.
all accurate and true, but how do sellers get actual justice? merely reporting a buyer has done nothing for me, and i have reported nearly a dozen by now, over 1000 transactions...
so true, similar here, ebay needs to make an even fair playing field for buyers and sellers, buyers must have burden of proof for justifying returns. every time a buyer asks me for lower price, i tell them reasons like this keep our prices high.
