Dealing with return

[markgoldin]

My buyer decides to return a product. This is the first time that happens to me. So far, I have created a label. Now I am waiting for the shipment, right? What happens if a buyer will not ship the product back?

Thanks

[caldreamer]

Don't issue refund until you get the item back.

If buyer "changes his mind" and doesn't ship item back (you don't have to issue refund).    Refund Request will automatically close (takes a while).

[heckofagame]

If the buyer opens a case involving a return and then does not send the return by the date specified, eBay will most likely close that case on that date. 

I had one recently where the buyer never mailed the return, and they closed it. 

[markgoldin]

Right now, it looks like this:

Is that correct?

[markgoldin]

And the money will be available to me, right?

[heckofagame]

Yes

[markgoldin]

What about a cost of the return label?

[coolections]

NEVER give the refund until AFTER you get the item back.

[markgoldin]

No, I did not click on "Refund Buyer".

But I am also asking about the return label. Is its cost going to be recovered if a buyer is not returning the item?

[inhawaii]

You will not be charged for the return label if the item is not sent back.

[inhawaii]

... and JFYI about 50% of my returns don't get sent back.

[markgoldin]

I just checked the address I shipped the item to and the address the USPS is waiting for item at, and they are not the same. Does that indicate a problem? Different states.