DVD and CD returns

[jerryscot]

How are returns dealt with regarding recordable media such as DVD's and CD's? A buyer could buy one of these items, burn a copy and then demand return under buyers remorse, I didn't like the movie????!!!

I know many retail outlets over the years have had special return policies regarding these. Buy what about Ebay?

thanks

[myboardid · Accepted solution]

That is a difficult situation.  eBay allows the buyers of any and all items to make a claim of "Not as described"  and be able to get a refund after returning it, and the seller has to pay the return shipping.  Many dishonest buyers will do this, including ones who burn copies of music, and also those who wear clothing for an event and then make a claim for a return to get their money back.  There is no defense against this, no matter what the seller's return policy is. 

Sellers can have a "No Return" policy, but that only covers buyer's remorse.  If a buyer says they don't like the DVD the seller can refuse the return.  Or alternatively, the seller can accept the return but the buyer has to pay the return shipping.  In the last scenerio, the Seller will be out the original shipping cost. 

eBay insists that these are the only possible situations and will not alter their process.  They also say they will not change a claim of "Not As Described" to a Buyer's Remorse claim, even if it is obvious that the buyer is lying.  They used to do this, but recently they will not. 

If they ever do change their policy, I expect it will be even worse for sellers. 

[hwa_59]

it depends on what you sell,some sellers never have or rarely have INAD.

There is a higher chance of INAD if you sell used items,items you dont understand,fake and counterfeit you are not aware but you find it in attic,garage ,flemarket,storage lot auction at a dirt cheap price.

[lex-talon]

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@jerryscot wrote:

How are returns dealt with regarding recordable media such as DVD's and CD's? A buyer could buy one of these items, burn a copy and then demand return under buyers remorse, I didn't like the movie????!!!

I know many retail outlets over the years have had special return policies regarding these. Buy what about Ebay?

thanks

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Any buyer can buy a Dvd or cd and open a SNAD if they wish. I've sold hundreds of cd's and dvd's and not one one return. There are sellers who had problems with buyers wanting to return a movie or cd just because they either don't want it or don't like it.  The seller can decide who pays for return shipping.

[kitschy*loot]

There is nothing that can be done to stop an unscrupulous buyer from copying a DVD or CD and then trying to return it not as described or otherwise. The same goes for books or magazines, a buyer can't be stopped from reading the material, and they still have the right to open a case against a seller for a return completely on the seller's dime because how would anyone ever be able to prove they made copies, played the game, or read the material before trying to return?

Back in the day, a bookstore chain would not take returns on books that had cracked spines, but of course that only happens with paperback books.

I once tried to return a book because I realized I had bought the wrong book of the same title, but I was shown the door because it had a cracked spine and they accused me of reading it, which I had not, it was that way when I bought it.

[magicjohnsonsvariety]

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@kitschy*loot wrote:

I once tried to return a book because I realized I had bought the wrong book of the same title, but I was shown the door because it had a cracked spine and they accused me of reading it, which I had not, it was that way when I bought it.

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Many businesses have pretty strict return policies, and for good reason. I know I did when my video stores were open. Since Ebay has no actual retail business at stake....they could care less.   

People would tell me all the time they dubbed a copy from a rental as they returned it to us. But now most DVD's are copy protected, it used to be macrovision, not sure what is used now.

As for simply not liking the film itself, that excuse has never been acceptable anywhere in our solar system, except ebay.