Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller asking me to pay for postage of item from guarantee?

Hey guys, I couldn't find an answer for what's is happening to me now.I bought an item on Ebay, and the item started to be not working as it was supposed to, and ended up breaking.It has a 1 year guaranty so I've sent it back, the sent me a label.Now...

Tracking shows delivered. Buyer says carrier said no package

I had a package that was delivered today around 10:30am to the buyer. Tracking shows it was delivered at the door/on porch. Buyer contacted me and told me there wasn’t a package. I told her to check with neighbors, family members, and her carrier. Sh...

How can this happen?

Shipped 6 sold items same day. All 6 shipped using eBay labels with accompanying carrier scan sheet printed showing all 6 packages. Delivered to post office. I watched clerk scan the scan sheet. My dash board now shows 2 of those packages as uploaded...

Be Careful !!!! Don't Sell and Ship any Merchandise to Chile (South America)

Esteemed sellers, the daily rules of ebay are very hard for us, The customer is always right.But there are conditions that do not help sellers and economically harm our pockets.Im from Colombia with very nice ebay feedback reputation 3600 positive fe...

How to report listings/seller who relisted a paid-for (auction) item twice without shipping it out?

Title. More precisely, I want to know which reason would be appropriate for this situation. Thanks!

Payments not recieved question

Why does ebay not give you the ability to click on money not recieved? Makes no sense because it keeps going up on me and I don't have returns or anything. Is there a way I can see why I didn't recieve this money? I only recieve money by Paypal.

Buyer Wants a Refund for "Defective" Item...I Don't Buy It!

I recently sold an item (Xbox One controller) to a buyer after we agreed on a "make offer" deal. Although the controller was used, everything worked 100% as it should (I literally used it 2 days before I listed it). On his last counter offer, he sent...

Seller may have mistakenly offered Free Shipping

I bought 50 cans of cat food from an infrequent seller (only about 50 sales since 2003). On reviewing their listing, I saw 'free shippng', but all their other sales have shipping costs, some fairly high (they often use UPS). I'd like the cat food, bu...

Anyone finding the AWAITING SHIPMENT and SHIPPING OVERDUE notification not working in TASKS????

This month I found "Shipping Overdue" on two sold items. However, these items were NOT flagged in my "TASKS" column as "Awaiting Shipment" OR "Overdue Shipment". The only way I luckily found these items was because I was sorting my "Awaiting Shipment...

Seller is refusing return package. What should I do.

I bought an item from a seller recently at the mid August of last month. Should of took the negative feedback that other buyers left for this seller more seriously. It took the seller a week to actually get the item drop off. Then when the package fi...

Bought an "Used but perfectly working" motherboard but it has several bent pins on the CPU socket

Hello all. I am pretty new to eBay and I have never used the eBay Buyer Protection Policy, so I need to ask for help and advice. Last week I purchased via Paypal an "Used - Working" ASUS P9X79-Deluxe motherboard from an auction at 167€ + 32€ shipping...

Return Shipping Not Updating

I needed to return something, so I went through the usual process: got the label, slapped it on and dropped it off at USPS. It's been a couple days (over the weekend) and the package is still showing as preshipment. Normally I wouldn't be worried, as...

Higher fee for for Global Shipping service

I was looking through my sales fees and noticed paypal charges a higher fee on global shiiing address verses any other U.S. address. I don't feel this is right,my other shipments in the U.S. have "lower fees" charged even though they are the same fin...

Delays

Hey guys. Customer ordered a product on Tuesday, I shipped on Wednesday - it should be there on Monday. The package was there on Thursday evening but still keep it in disribution center. I called USPS but expected delivery date is on Monday. My custo...

unable to return

i am unable to return my item as my request for return and refund has been declined. When i purchased the product i was informed that that no extra charges will be accounted and the website will incur all shipping charges but now i cannot collect my ...