Shipping

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Refund without dispute

If you mail a package, let's say you sold a video game, you tested it and it worked fine. After the customer recieves the item, they message you and say the game is defective.You don't have a problem with the customer returning the item, and paying s...

Resolved! Voided shipping label after noticing e-check hadn't cleared, will that hurt me?

I just sold an item and when I saw that I was able to generate a shipping label for it, I did, thinking that meant thay payment had been received and we are all good to go. I checked the payment status on Paypal and saw that the buyer had paid with a...

what is the current return policy? 2 weeks or 30 days?

quick questions about returns in our listings. 2 weeks return still available for returns?Have they changed the policy to 30 days to return? One more thing? are all the returns now free? Been off Ebay for 6 months. I'm almost afraid to list after rea...

Seller isn't collecting return item from Post Office

I recently attempted to return an item to a seller as it was defective. Delivery was attempted by Royal Mail on the 25th of April, and is currently sitting at the sellers' local Post Office waiting for collection. The seller claimed they didn't get a...

Resolved! unable to get my refund

I am in the Bahamas. My items are forwarded from my US address when purchased even though ebay gives a return label i can not use it unless i can find someone to personally take my return item to the US and post it at the post office the cost of FedE...

Free Shipping Fraud

Please if someone can tell me what is going on... I sold an item with shipping cost as usual. No offer free shipping box was selected in listing (checked few times in my shipping policies). But under my Sold item page it says sold price with Free shi...

Resolved! Timezone Issues With Selling

This is a two parter. First, how do I change my time zone in the current settings? All the directions I found were for older eBay navigation. Second, if I change this, will it fix issues with shipping. Basically with the way it is now, if something s...

What happened to Canada Post shipping options to USA?!? They’re gone!

As of May 1st not only has the entire listing format changed, but all shipping options via Canada Post to the United States have been removed. There used to be the following services: USA Letter postSmall Packet USA AirTracked Packet USAExpedited Pac...

buyer pays then wants delayed shipping of one week

The buyer pays ....then wants delayed shipping of one week. I called eBay after receiving the buyers request. 10 minute phone time.....they told me to wait til the Buyer gets the item delivered... then to call eBay back, to remove the defect...does t...

Encouraged returns

Encouraged returnsI find it very disheartening to see this on the order details of every item I BUY, so I am assuming everyone that buys from ME is also seeing this encouragement to return items. Does this irk anyone else that is selling on eBay?

Resolved! eBay Priority Shipping has changed

eBay Priority Shipping has changed.As a Top Seller, I have always seen free $100.00 USPS insurance when I print my label.Now it is showing only $50.00.Has anyone else seen this change?Also, I give my customers my shipping discount but before I always...

Resolved! Shipping silver to china through a reshipper

I just sold some Franklin mint sterling silver postage stamps to a girl in china. She has a Portland Oregon address that I believe is a re shipperI did some research and it appears silver is a restricted item to import.My question is has anybody had ...

returning an item that is not described and having to pay the postage of more than the item is worth

I purchased some usb charging leads for my phone. When they arrived they are not as described and do not fit. Infact they dont fit anything we know of, as they are an odd size. After 10 days of pretending he did not understand, and asking me if i wou...

Cancelled Item Arrived. Help With Returning

So I had an order cancelled and refund after it appeared that FedEx lost the package. The package has now arrived after weeks and I no longer need it. I alread contacted the seller who has offered to pay for shipping. We are confused though on if the...

Okay. I’m getting scammed here

To cut an incredibly long story short, according to the buyer “I have taken the buttons off a cardigan and sown them back on” even though I haven’t. However the buyer has opened a return case in which I have accepted. They would have to return it bac...