Combined shipping when a buyer has 2 different accounts.

[2010*minky]

So I sold two similar items, which were paid for promptly to someone using 2 separate nicks.

Only when I compared the buyers real name & address did I realize it was one and the same person. I sent a message asking if it's ok to combine the shipping, and I offered a refund to adjust the shipping. I finally heard back from her, she says go ahead. Well, I printed one label & tried to add the tracking number to the other item listing, but got a message in RED: You have already used that number for a different customer. Hmmm. I'm just taking a chance & shipping anyhow, although she could claim she never received the item since there is no tracking number for it. It's a low-cost item, so I doubt it's a scam, but has anyone had experience with this before?

[nobody*s_perfect]

Yes, I have experienced that.  As the message states: you can't use the same tracking number for purchases by two accounts. I agree with your intuition, it's probably not a scam, especially since it was you and not the buyer who initiated the combined-shipping idea.

[2010*minky]

I am just slightly worried about how it affects my status as Top Rated Seller. There's that requirement " tracking uploaded on time and validated." Will I get a Frowny Face from Ebay now?

[nocoolnamejane]

Were the usernames two random strings of numbers and letters with zero feedback?

If so, those are guest purchases and the buyer had no control over it but it’s not a scam. Did they pay shipping on each item? If so, you should ship both purchases separately.

[2010*minky]

Each one had a cute little username, and both had a regular name & the same address. Each had decent amount of feedback. I didn't think it was any of my business to ask WHY she had 2 accounts. Now I'm just wondering if I get a bad mark on my seller's record due to no tracking uploaded.

[downunder-61]

Personally I would ship them seperately, advise the buyer that you are doing this as eBay has no procedure in place to combine for 2 different buyer account purchases.