01-10-2021 10:58 AM
I have had people buy two or three things with separate payments before and have never had a problem adding the tracking number from a combined shipment to the purchases until now with managed payments.
Adding tracking will not work.
Anybody have a fix for this? Creating separate shipments for three small items would make no sense.
Radine
01-11-2021 02:58 PM
@mr_lincoln wrote:
sheila@ebay Good afternoon Sheila, here is another perfect example why we need not only a good step by step video of Combining shipping but a simpler process on the label flow. Right now the label flow has the "Print labels in Bulk" link BUT, that is really geared for higher volume Sellers who are going to simply print lots of labels with few it any changes. The label flow needs a simple "Combine" button, then the Seller selects which items to Combine and the label results based on the choices. This OP has run into issues, and I have even done what was in their OP, simply copy the tracking number from one Sold item to another. But that's not necessarily a clean fix nor does it work all the time as they report. I know you are newer to the scene but this has been an ongoing issue for .... years.
Thanks for flagging this one for me. I'll pass it onto the team that's making the self-help videos.
01-11-2021 04:24 PM
sheila@ebay wrote:
@mr_lincoln wrote:sheila@ebay Good afternoon Sheila, here is another perfect example why we need not only a good step by step video of Combining shipping but a simpler process on the label flow. Right now the label flow has the "Print labels in Bulk" link BUT, that is really geared for higher volume Sellers who are going to simply print lots of labels with few it any changes. The label flow needs a simple "Combine" button, then the Seller selects which items to Combine and the label results based on the choices. This OP has run into issues, and I have even done what was in their OP, simply copy the tracking number from one Sold item to another. But that's not necessarily a clean fix nor does it work all the time as they report. I know you are newer to the scene but this has been an ongoing issue for .... years.
Thanks for flagging this one for me. I'll pass it onto the team that's making the self-help videos.
Perfect, thanks!