Regards,
@pargran3 If you have 2 or more items that have been purchased separately from the same Buyer (yes, because of eBay's ongoing and never fixed cart - but that's another issue) then click the Print label button on ONE of them. When the New Label Flow opens in the upper right hand corner is the Print labels in bulk link, click that. The next page will have all your items waiting for shipping labels ... check the ones you want to combine and you can combine them there. You may have to check and remove ones that you do not want to print labels for at that time but you can combine them there.
-NOTE: The bulk label flow will NOT print the receipt portion of your label like the normal single label flow does, you can print a separate "summary" page for your records ... The bulk label will also be missing the eBay banner at the top of the label.
AND the next time you print a single label you will have to recheck the box to to include the receipt with the label you print.
Gee, its sort of sad when we have to explain all the glitches and issues with performing a simple task isn't it?
@pargran3 wrote:Thank you. I will void the label I did print and try your suggestion.
Back shortly.
Radine
Yes, please let us know how that works ... THAT is how I do it. I have requested a video of a simplified Combined shipping process because the current method, as you will learn, if pockmarked with problems ...
sheila@ebay Good afternoon Sheila, here is another perfect example why we need not only a good step by step video of Combining shipping but a simpler process on the label flow. Right now the label flow has the "Print labels in Bulk" link BUT, that is really geared for higher volume Sellers who are going to simply print lots of labels with few it any changes. The label flow needs a simple "Combine" button, then the Seller selects which items to Combine and the label results based on the choices. This OP has run into issues, and I have even done what was in their OP, simply copy the tracking number from one Sold item to another. But that's not necessarily a clean fix nor does it work all the time as they report. I know you are newer to the scene but this has been an ongoing issue for .... years.
@pargran3 wrote:Well, it did not work since I had already generated a label that I was going to use for the shipment. Silly me. i just thought it would work like it always had.
I will keep working on it.
What a pain in the patootie
Radine
Yep ... its been an issue for years ... I looped one of the eBay support team members in on this thread ... I have a vested interest in seeing eBay FINALLY fix this ongoing issue.
@pargran3 No, Refunding is not messed up BUT, if you look down this thread at (my) Post #7 I explain how to use the Bulk label printing function which is how I combine items if they come through as separate purchases. The OP tried that but ran in to an issue since they had already printed one label from their multiple sale.
@no_zero369 wrote:Could they void that label and then start your process?
Or Void that label and go to their back up label provider and print the needed label? Might require manual entry of the tracking number in sales record?
They said they tried that, the OP had printed one label, Voided it then tried my suggestion but apparently they would not all combine ... good thougth though!
