Can' t reprint shipping label or packing slip

[fossil_diver]

Every time I try the links it either sends me back to my summary page for the label teprint or I get a bad server message when I try to reprint the packing slip. I cleared cookies and tried a different but browser and the links still don't work. This has been going on for 2 days that Im aware of. 

Nobody has an answer. They just give me the links that don't work.

[fossil_diver]

No help? I can't even void the first label. This sucks. 

[orangehound]

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@fossil_diver wrote:

No help? I can't even void the first label. This sucks. 

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That screen shot looks like mobile ... the mobile interface has a higher incidence of problems.  Have you tried the desktop?

Also ... I don't see anyone else reporting your problem.

[a_c_green]

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@orangehound wrote:
That screen shot looks like mobile ... the mobile interface has a higher incidence of problems.  Have you tried the desktop?

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Yes, definitely get Mobile mode out of the picture here. You want the simplest process flow for a task like this, and Mobile mode is not up to the task. Get yourself to a desktop computer or full laptop (not a wireless tablet) to maximize your chances of getting this sorted.

One other thought: can you find a working link in your offsite email by opening up the original emails that you would have received confirming the purchase of the Shipping label? You should find a link for reprinting the purchased label there (within some short period of time, at least).