Can't Send Return Shipping Label

[jblake5]

I accepted a return request earlier today from a buyer, and started to process sending a shipping label. However, I got interrupted and was going to come back later to finish sending the label. Now in my Return Dashboard, it doesn't show an option to send the label any more?

[no_zero369]

Standard tech answer No. 101 - Have you tried logging out & logging back in again? 

Sorry couldn't resist.  Hope the humor intended translates this media?

[jblake5]

Just for laughs, I tried it. Nope doesn't work. 

[jblake5]

The status now shows as "You provided return information". Does that mean the shipping label was sent to the buyer or not?? 

[remispe_54]

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@jblake5 wrote:

Now in my Return Dashboard, it doesn't show an option to send the label any more?

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You should see We've asked the buyer to ship the item back by Sep 26, 2019.

Now, just you wait.

[jblake5]

Fortunately for me, the item IS working correctly...the buyer just missed a step in the set-up instructions. Case now closed. 

For future, reference, does eBay send like a link for the buyer to print the shipping label, and my Paypal gets charged when the do so? The process wasn't very clear to me.