eBay

xiomaro561 · ‎07-03-2019

So I recently made a sale for some very specific use platinum wire in which I made a very clear in my posting that this is very expensive material providing links to show exactly how much it cost from the original distributor. I sold 2 spools of this wire that had more than half of the material left on it. A buyer make me an offer of $300 for both spools which I accepted And explained after he tried to offer me less that this was over $1,000 worth of material. After the buyer receives it he says that I lied to him and he's going to go have a local jeweler check on the validity of my listing. Of course his jeweler tells him that this is only $25 worth of material And he immediately demands a refund and threatens negative feedback. After going back and forth several times this person still does not understand that what they bought was not for scrap value which is what their supposed "professional" quoted them the cost of. And after several insensitive messages and pointing fingers that this is all my fault, still demands a refund and will be leaving negative feedback.

Having been in this situation of buyer ignorance I already know that eBay is going to side with the buyer So I take a $300 hit for nothing because of somebody else's unfair practices.

eBay if you're listening. I really don't understand how you are okay with letting people get away with this kind of behavior. You do absolutely nothing to provide sellers with any kind of protection from this kind of garbage. Private sellers using your services are not Amazon companies. we can't afford to get screwed over at every turn just because somebody didn't get to cheat somebody today.

Share and thumbs up if you have had similar experiences

Pics could go on and on, but you get the idea

uniwarehousewares · ‎07-03-2019

here you should do in my opinion
1: if you have buyer message threaten you for leaving bad feedback before doing that so you will be protected if he leave you negative feedback, just you need to call cs and tell them he threaten you before doing it. its against policy to threaten someone.
2 : report the buyer
3 : ask buyer politely if he is not satisfied he may return the product and provide him return shipping label at ur cost before he open returns ( there is no guarantee what you receive from buyer may be empty box or a piece of rock) whatever you receive buyer will get his money back. so sorry no seller protection here !!!!
Tip :
do not sell expensive items on ebay, if you still want sell it , then offer free returns, bcz if scammer scam you and you receive a empty box from him, you still can get 50% refund and with loss but secure your 50% .i dont knw why ebay made this policy for free returns!!!!!!

ed8108 · ‎07-03-2019

Interesting that your buyer assumes he/ she will receive about 1k scrap value and pay only $300

Buyer expected making an easy $700 profit selling it as scrap.

Your buyer's disappointment is truly understandable.

darmurr-23 · ‎07-03-2019

@ed8108 wrote:
Interesting that your buyer assumes he/ she will receive about 1k scrap value and pay only $300

Buyer expected making an easy $700 profit selling it as scrap.
Your buyer's disappointment is truly understandable.

Well considering that the seller said in their listing it was worth 1K, it's understandable that the buyer would expect to be able to get that $700 profit

candiesduds · ‎07-03-2019

Why did you take a $300 hit? You should have advised the buyer to return for a refund and any negative feedback he left you then you could have had removed for his abuse and threats. Sellers really need to stop refunding buyers without return because they just go on to the next seller with their same complaints and expectations. If someone has a complaint then advise them to return it for a refund, even if you have to pay the return shipping cost. I would never give something so costly away.

In the event the buyer would send you back something other then what you sent them then there are means to handle those situations. But if you are going to sell online there is a risk but you just have to protect yourself and have the patience to deal with the situation.

xiomaro561 · ‎07-03-2019

I never said it was worth 1000 in scrap value. I made it clear that this is an expensive product. If you're looking for scrap you should be more aware of what you are making offers on

xiomaro561 · ‎07-03-2019

Because I have no way of knowing if it's been tampered with and can't sell it anymore so I'm forced to refund and totally out on the item. It's theft...

leoisson · ‎07-03-2019

For this, there seems to be no recourse available to you.

In the future, your best recourse is to not sell on eBay anymore. If you live in a big or semi-big city, I suggest opening a booth at your local flea market. You'll have to pay a small fee there most likely, but you won't have any item fees or need to accept returns there. I've had great success doing that myself. Before, I used to cry at my low sales and constant returns. Now I just laugh because I'm making far more without fleaBay's stupid policies. In any case, telling eBay to go pound sand is the only way to affect change.

darmurr-23 · ‎07-03-2019

@xiomaro561 wrote:
I never said it was worth 1000 in scrap value. I made it clear that this is an expensive product. If you're looking for scrap you should be more aware of what you are making offers on

I am not a jeweler. I do not know all the specific details of these materials.

you will be responsible for your own judgement on these items.

I have for your consideration 2 spools of Platinum wire that i bought from a closing jewelry store several years ago. I thought i would be able to use them, however they've just been sitting around collecting dust.

both spools are .0004in .010mm diameter wire. Each spool has approximately 36ft left on it for a total of 72ft+- or 22meters+-

According to SurePure.com

10 meters of this material goes for $1,020. my asking price is well below that and you get even more for less than the price of one!

surepure.com/99.99Percent-Pure-Platinum-Wire-0.0004-inch-diameter-10-meters-long/p/4552

Purchase is for both spools only. Will not seperate.

Best offer!

If you have any questions at all feel free to ask

--

You over sold and under performed.

You flat out said it was worth 1k. It doesn't matter if you didn't say scrap value.

Anonymous · ‎07-03-2019

@darmurr-23 wrote:
You flat out said it was worth 1k. It doesn't matter if you didn't say scrap value.

There's no oversell or false claim here.

Scrap value is by definition not the same as usable product value. By your approach every item on eBay would need a scrap value disclaimer, including brand new items.

orangehound · ‎07-04-2019

@xiomaro561 wrote:
Because I have no way of knowing if it's been tampered with and can't sell it anymore so I'm forced to refund and totally out on the item. It's theft...

Some contrarian comments to this statement:

You are not forced to refund without the buyer returning the product. However, if you battled the buyer through a Money Back Guarantee return process (which is rarely a wise move) and eBay was "asked to step in", then eBay sometimes forces a refund without a buyer return.
If it is indeed worth $1,000, then you can absolutely sell it again ... if it is worth $25, maybe not.
Since you don't claim to know anything about this product, it could have been tampered with before ... after you receive it back, you can take it to an expert (e.g., jeweler) and have them verify the product.
It is not theft if you agree to let the buyer keep the item.

darmurr-23 · ‎07-04-2019

@Anonymous wrote:
@darmurr-23 wrote:
You flat out said it was worth 1k. It doesn't matter if you didn't say scrap value.
There's no oversell or false claim here.

Scrap value is by definition not the same as usable product value. By your approach every item on eBay would need a scrap value disclaimer, including brand new items.

If you say something is worth x amount, it better be worth at least that amount.

19530 · ‎07-05-2019

It's been my experience that when it comes to holding feedback for hostage rarely ends well for those that attempt it on ebay... unfortunately once things have been said about the other parties parents being brother and sister, we get to decide if the authorities should in fact be asked to intervene . at least that was MY experience. other than that, feedback hostage holding is frowned on by ebay, so keep that in mind &use it. 🙂

electrola_man · ‎07-05-2019

@darmurr-23 wrote:
@Anonymous wrote:
@darmurr-23 wrote:
You flat out said it was worth 1k. It doesn't matter if you didn't say scrap value.
There's no oversell or false claim here.

Scrap value is by definition not the same as usable product value. By your approach every item on eBay would need a scrap value disclaimer, including brand new items.
If you say something is worth x amount, it better be worth at least that amount.

It very well might have been worth that amount for its intended purpose, just like a fancy gold watch case might be worth far more than just the scrap value of the gold it is made out of. Let's take the "precious metals" thing out of it, and consider how replacing a car fender uses only dollar or so worth of steel, but that isn't the value of a good replacement fender. I can see how very special wire can be expensive. The material itself is one component, and the process required to produce it is another. I used to be an engineer who worked with fine wire sometimes, and significant cost of the product can be in the production of it, in addition to the value of the raw material. Scrap value may be all the buyer was looking for, but that doesn't mean that is the absolute value, if someone wants it for what it was meant for. If the exact same product is sold for $XXX per foot, and the seller had enough feet that it totaled over $1000 worth, it seems reasonable to present it that way. This buyer bought a highly specialized product made out of an expensive raw material, and is upset when the raw material itself isn't worth as much as he thought. I don't see that as the seller's fault.

Anonymous · ‎07-06-2019

@darmurr-23 wrote:
@Anonymous wrote:
@darmurr-23 wrote:
You flat out said it was worth 1k. It doesn't matter if you didn't say scrap value.
There's no oversell or false claim here.

Scrap value is by definition not the same as usable product value. By your approach every item on eBay would need a scrap value disclaimer, including brand new items.
If you say something is worth x amount, it better be worth at least that amount.

Scrap value isn't the same as retail worth or street price. Every single thing you buy retail has a scrap value far lower than the price you pay. How can you be unaware of this?