Buyers don`t pick up their packages!

[beautifulbeauty2012]

Domestic in PO Boxes (with signature conf) and international.

I used to send messages when I saw that a package was sitting at a post office, but after a few not so nice responses, I stopped doing this courtesy notifications.

I see that post office left notifications twice to each package (although in reality it doesn`t mean that it was left - happened many times).

What if a buyer doesn`t pick his package in a few weeks? 

[comics-scifi-collectibles]

@beautifulbeauty2012. The item is returned to you 

[beautifulbeauty2012]

With no recourse from buyers?

[comics-scifi-collectibles]

@beautifulbeauty2012. Attempted delivery counts according to eBay for tracking delivery confirmation. 

If they don't pick it up and it's returned to you then you only should refund the item price minus shipping 

[lightlily_arts]

It would be more helpful to explain the issues involved.  The carrier will return the package to the sender.  Then the seller is expected to refund the buyer.  However I would deduct the shipping expense and the fees from the refund.  Buyer loses their money back guarantee.  The seller needs to prove that delivery was attempted'

Buyer obligations

Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the eBay Money Back Guarantee.

Exceptions:

• The buyer can provide, via written proof from the carrier, that they refused the package because it arrived empty or was damaged in shipping
• The buyer accepted and opened the package only to determine that it was an empty box
• The item arrived COD because it didn't have enough postage on it
• The item arrived after the estimated delivery date

The buyer is responsible for paying any customs and duty fees for international shipping.

[beautifulbeauty2012]

Isn`t it the same as being rejected given that multiple notices were left?

[lightlily_arts]

If they don't pick up their package after an attempted delivery they lose.   You just need to upload All the tracking information.  If they lose the eBay case they may attempt another claim with PayPal.  Again you need to upload all the tracking information.

[beautifulbeauty2012]

Will PayPal cover a seller in such cases?

[bigdeals.etc]

Surprised no one asked the OP this yet. But I need more info about the situation before commenting.

1) Why do you add signature confirmation with the packages? Was the purchase price over $750? If yes, then that's good. If it isn't, then there isn't any need to add signature conf... as you've seen it just over complicates things.

2) Do you advertise in your listing that you are shipping signature conf? Many buyers don't like being inconvenienced. And yes, being at home to sign for a package is an inconvenience. As is going to PO to claim a package, especially during this holiday/covid time. So if the item price isn't over $750, don't even bother with SC. If it is over $750, MAKE SURE you put disclaimers in your listing saying you will use SC.

3) USPS is hammered with work. Even pre-covid/holiday times, mail carriers often aren't very good at leaving notices to claim packages. The notices can easily get blown away, taken, never left in the first place (despite carrier scanning that they did). So you need to consider the fact that the buyer truly never got those notifications to pick up.

Bottom line, there's plenty of reasons that go against using signature confirmation if you aren't required to.

[buyselljack2016]

PP followed by the CC charge back !!!!!!!!

[lightlily_arts]

Even if it's PayPal they will cover the seller if the package is shipped to the confirmed address with the tracking information.  I have had buyers attempting a charge back with PayPal and they lost when I uploaded the tracking information.  I can't speak to how eBay handles charge backs  with Managed Payments

[buyselljack2016]

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@lightlily_arts wrote:

Even if it's PayPal they will cover the seller if the package is shipped to the confirmed address with the tracking information.  I have had buyers attempting a charge back with PayPal and they lost when I uploaded the tracking information.  I can't speak to how eBay handles charge backs  with Managed Payments

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It doesn't always work as it should. It should, but it doesn't.  Have read about it here on the boards multiple times.

I have had it on both PP, and MP.  I was afforded seller protection.

The most recent was MP.  Moments after I uploaded the tracking # I got a message that the CCC found in favor of the buyer, but eBay covered me.

It was a case of the buyer (well actually the buyers Mom) had an unauthorized charge on the credit card, and just challenged every charge on the card.

Item had been shipped/delivered, and I had received (+) feedback.