Buyer wants to return GPU because he can't overclock it

[lundelectronics]

I'm having an issue with a buyer who is upset that the card I sold him doesn't overclock to his liking, and is calling it a "defect". I tried to explain to him that overclocking is not a guarantee on the card and that as long as it runs at its advertised speeds (Which it does) that it isn't considered a defect. All he has been saying is that the card is "unstable and crashes" when he puts a slight overclock on the card. What are the chances that eBay would side with him? I don't accept returns on graphics cards as he could have easily swapped the cooler and put a worse card on it. I've had it happen to me before and I'm concerned he has done the same. 

[rebell45]

Chances are very good that eBay will side with him. He can claim just about anything and you'll have to take it back. If he has opened a case in order to avoid a defect and negative feedback, your best bet is to refund him, when you get it back. If you sold it with "no returns" you may be able to get him to pay return postage. If he has damaged it you may be able to appeal.

[bargainbuybin]

I am interested to hear this outcome but I would hope and think Ebay would side with you.  You have those message exchanges as backup I am guessing too?     

[orangehound]

---

@lundelectronics wrote:

What are the chances that eBay would side with him?

---

On a Money Back Guarantee claim with the reason being defective?   About 99.9% ... for the last six months, the only thing eBay looks at is (a) the return reason and (b) the buyer's history of reported abuse.   Nothing else, including whatever might be said in communications.

This is an abusive buyer ... the best you can do is report him as abusive, and if other sellers have also reported him as abusive then he will lose his return privileges on eBay.

[lundelectronics]

Yes, I have messages as a backup. Hopefully, it goes in my favor and the card works as intended. All he is doing is trying to push it further than what it is advertised for and because it won't so he is calling it  "defective".

[myboardid]

eBay cannot choose who is telling the truth and who is not, so they ALWAYS take the buyer's side of the issue.  You can insist on a return if you send a label to the buyer to use for such.  But when you get it back, no matter what is returned to you - could be garbage - you MUST refund.  If you don't, eBay will take the money from you.  If you don't agree to the return, again, eBay will take the money and let the buyer keep the item.  They will also punish you with a huge defect that can affect your ability to sell.   

[lundelectronics]

Why would eBay not take the seller rating into account for this? Not to mention he said he "thinks" its "defective" because he isn't able to push the graphics card past its specifications. The rundown is the card works perfectly fine until he tries to overclock it.  So I don't see how eBay could side with him but I've heard of the horror stories of eBay screwing over the sellers.

[chapeau-noir]

I'm just wondering - could this at all be taken as evidence of the buyer asking for something NOT in the listing?  Here they want to overclock the GPU (beyond specs) so they consider it defective, but that's like purchasing a coffee grinder and then complaining because it won't mince vegetables.  So goes beyond the he said/she said scenario.  🤔

[lundelectronics]

That is what I was thinking but at the end of the day, eBay is eBay... So that is why I came here to ask what everyone else thinks. Personally I feel like they would side with me but again I've heard of the horror stories so who knows. 

[chapeau-noir]

Yeah, I'm not too sure if you'd be able to even explain to a rep what 'overclocking' is and why it's not to spec, it was just a thought.  Definitely make sure you act on the case, you don't want one of those semi-lethal defects 😒

[kensgiftshop]

---

@chapeau-noir wrote:

I'm just wondering - could this at all be taken as evidence of the buyer asking for something NOT in the listing?  Here they want to overclock the GPU (beyond specs) so they consider it defective

---

You have to remember, this is Ebay.

If the listing didn't say it couldn't be overclocked, they'll say the listing should have said so. 😀 

[kensgiftshop]

---

@lundelectronics wrote:

That is what I was thinking but at the end of the day, eBay is eBay... So that is why I came here to ask what everyone else thinks. Personally I feel like they would side with me but again I've heard of the horror stories so who knows. 

---

A few years ago, they might have sided with you and considered it a remorse return and change the type of return.

But now, when the buyer files an INAD, the seller is pretty much screwed.

[buzzapparel]

Ebay doesn’t care how much clout you think you have as a seller. They don’t take my word for anything or give me the benefit of the doubt and I’m an original concierge member, top 10% in my category and always highest standing. The buyer can return a peanut-butter sandwich and it would make no difference. The buyer can claim it didn’t crush ice or didn’t fix his catalytic converter, no one at eBay cares. Returns are set in stone once the return is started and reason for return option given. There are few exceptions, and your case in particular would not be one.