Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Notes left by purchaser

We have an item that keeps being purchased in the last 4 or 5 probably 15 or more. By different people that are sending it to different people that keep leaving notes that say (copied from our order page)Buyer's note: Hello! This is a gift. Don’t inc...

An item was lost and I have not received a refund from Ebay

I bought an item on Ebay which was shipped through their Global Shipping Programme. It was handled by "Pitney Bowes Ltd." and lost while at the airport outside Oslo. I contacted the seller, but it is obviously not his issue as he did not have control...

Return label

I was sent a return label for a refund but the post office would not take it due to the size of the item and type of shipping (priority mail). I tried to contact the seller and they told me to just leave it at the post office out back. What should I ...

Ebay postage charge to buyers.

I have recently noticed that when buyers purchase items and EBAY adds the postage cost onto the invoice, based on weight and zip code, it is many times sufficiently greater than the actual cost in the system when printing shipping labels. Example tod...

Vanilla Gift Card Return

I bought something on ebay with a Visa Vanilla gift card, I cancelled the order and asked for a refund, I got a rerun receipt from PayPal through my email but when I check my card balance it still says I spent that money, Is the money gone forever?

The problem with the purchase and how to return your payment.

Hello everyone! I ran into a problem in which I do not know what to do. I bought a promo code from Ebay for the Razer mouse. The seller indicated that the code works only for Razer Cyprus, but delivery is available for all European countries. My frie...

Buyer sent sharp steak knife back to me in Handbag Return

I offer free shipping and free returns. Buyer emailed me after I mailed her purchase stating it was a “mistake” and someone hacked her account. I told her to simply return, and contact EBay and PayPal about the supposed “ hacker “ issue.She did mail ...

Standard Shipping: surcharge for Alaska, Hawaii, and Puerto Rico

Our company currently has approximately 40,000 active listings. We use maybe 4,000 different box sizes, and many items DIM OUT meaning that the dimensions of the box increase the billable weight of the item or may even include additional handling or ...

Fraudulent buyer sent back box of rocks after requesting return

Hi, So my buyer (sneakers) complained they were not in brand-new condition (untrue!) and requested a return though my policy is not to accept returns. eBay said I had to accept the return so I sent the label. He looked up my phone number and gave one...

State is missing from packing Slips today. Anyone else?

Looking for new seller on ebay to buy my 10 x 13 poly mailers

looking to buy about 50 pieces 10 x 13 poly mailers, my usual seller's ratings have gone very low, not sure what happened. I usually pay around .15 each. Who do you buy your poly mailers from ? Looking for good feedback also, most are terrible, also ...

USPS Damaged item

So I sold 4 collectible items for $800 and shipped them packed well together and 2 were damaged. I filed the claim with usps but the thing i dont understand is, what if the buyer sends back to me, and should i refund now or does the buyer technically...

Label printing sideways and very small

Everytime I print a label it comes out sideways and very small. I have googled and googled and changed the settings to portrait and 4x6 and to 180 degrees and it STILL comes out the same way. Please help?! Do I just need to print the labels on PayPal...

USPS tracking history vanishes after a month?

I had two packages mailing overseas at the same time - one going to Denmark the other to the Netherlands and both had tracking and showed they were at JFK last update which was the first week of May 2020 (right when the Pandemic shutdowns were happen...

Will my shipping decision cost me my first negative?

Sold a $45.00 imported toy on June 11th (night), and first thing in the morning (12th), I got it ready for shipping. Due to the size, I had FedEx ground as my original option, but when I when to print the label, I noticed, Priority Mail was a close t...