Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

International Return Shipping Issue with Buyer.. NEED HELP PLEASE!

I sold an iPhone 11 Pro to Armenia. Buyer opened return request. The reason is defective. I accepted the return request. I don’t know how to get Armenia Return Shipping label. I told buyer that return the phone first then provide the receipt and trac...

Help with Return advice........I never need help lol.

So I need yalls advice. This is a new one after 20 years though it should be so simple. Return request $15 video game brand new sealed----Reason= Seems Unauthentic. Comments= Very difficult to play. I asked for some more detail and the buyer was dire...

Ebay: Increasing and Increasing Shipping Costs

I have been a buyer since your opening days. Long before you made 10% profits from all shipping costs. The last year (plus) Ebay's sellers shipping costs have (and continue to) NOTABLY rise. You should, like Amazon, have enormous negotiation powers w...

Resolved! Is eBay currently preventing sellers from shipping to Israel?

Hi everyone,Is anyone here aware of eBay currently preventing sellers from shipping to Israel, whether due to the coronavirus crisis or for any other reason?I live in Israel and I am interested in purchasing an item on eBay. I found two sellers who a...

Resolved! New seller can't refund please help.

Buyer pays me on ebay for auction, I ship, buyer doesn't like the condition but I agree to refund. As soon as I click accept refund the amount he originally paid on paypal kind of disappears to "pending". I receive item back, I hit refund, and as you...

purchased shipcover insurance, package lost, but usps never scanned the package

I want to ask a quick question, if I shipped an item with shipcover insurance, I called USPS pickup, then the package never got scanned, and lost, could I still able to claim shipcover insurance? Thanks.

Any seller protection when a buyer returns an item

I sold a brand new, name brand item on eBay. My listing says non-returnable. The buyer received the item, used it and told me it was defective. I had no choice but to accept return. Return arrived without its original packaging and it works just fine...

WHY are my packages being sent to wrong address?

WHY are my packages being sent to wrong address after years at this address?BUYER: I have been buying many items this year, last year and before. WHY are my packages being sent to wrong address after years at this address? I had an item today marked ...

Returns/Refund, sellers time limit to issue return label

I recent purchased an item listed as new but when I received the item it was not. It was used and damaged. I started a return and the seller issued a sale price refund. I escalated it with eBay (to receive a full refund) . They found in my favor and ...

URGENT! Wrong shipping label addresses but correct on paper!

Hi, so I just shipped out a few orders by printing out labels from Ebay. However, when I went back to look at the ebay system, the "ship from" address is incorrect. On the other hand, when I actually printed out the labels the "ship from" or return a...

missing package

On June 16th I purchased a ukulele from a seller in the UK, I am in Michigan. It was promptly shipped and the estimated delivery date was July 6th which has come and gone. My uke has been sitting in Chicago since June 30th and hasn't moved. I did res...

Item has been removed from Ebay but before it was removed it says it had shipped.

I recently bought a Dslr of of ebay, then a day later I get a email saying the account was compromised and that my transaction was closed, I filed for a refund already. The catch is that ebay told me that my order had shipped. Is my order still comin...

Setting up Dymo 450 and Unable to find "printer and label receipt preferences" anywhere

If anyone could please help, i've browsed numerous threads from the discussion board and youtube videos and I'm frustrated and feel like I'm missing something very simple. I just purchased a used Dymo 450 Turbo to help with the shipping process for m...

Returns

Why is Any Seller required to supply a return policy ? For show, a waste of time. Buyers are able to say what every they want. False, made up whatever. Reporting false statements by buyers is indeed useless. Ebay has no trouble putting this on line.....

How do I see what shipping label was paid for, for which item? I have two operations on one ebay

Hey folks, I run two "operations" out of my ebay and need to separate data for taxes. However the USPS shipping labels records in paypal or email show no reference at all to which sale/item the label was purchased for. So I have no way to separate/ad...