Buyer wants a refound, the item did not arrived yet

[robukove_0]

Hello

I sent the item on 2. december. As I saw from tracking information, the item was departue from inward OE on 18 december. And that is last information, in most cases the final delivery happend inf 5 days after departue from inward OE, buyer wants refound a week ago, I told him to be patient because it is cristmas time, today he write again, for the refound, he really did not get it yet. 

What to do ?  To refound or not ? 

Tnx Rok

[missjen831]

Has he opened a case? If he did, you can try calling eBay to get the case put on hold. Otherwise you need to refund him before the end of the 3rd business day. If he hasn’t opened a case, I wouldn’t refund yet.

[robukove_0]

No he did not open the case,  okej I will wait for the case and then refound If nothing else would be possible. 

Thank you 

Rok